My Acer nitro 5 AN515-55 won’t start

OzzYJD
OzzYJD Member Posts: 3 New User
My internal display stopped working so i installed all the recommended updates and it was restarting when it stopped working, now it keeps trying to start but doesn’t, battery is fully charged and light is on

Answers

  • @OzzYJD

    I am really sorry for the inconvenience..   Let us do the basic steps first..

     

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

     

    Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

     

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

     

    Try windows x 

    go to device manager 
    expand Battery
    right click on all the items below battery – uninstall 
    Restart the computer 

     

    It should work fine.. 


    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • @OzzYJD


    If it is still not working please try the following steps given below:

    If the computer goes to automatic repair – diagnosing your pc.    If you see restart and advanced option

    click on advanced options

    It will show you chose an option, continue, troubleshoot

    Go to troubleshoot  - advanced options 

    click on system restore – click on your account – type the password 

    chose an earlier date on which it was working fine.     Click on finish and yes

    Computer will load into windows..

     

     

    If the system restore is not working please try the following steps

     

    If the computer goes to automatic repair – diagnosing your pc.    If you see restart and advanced option

    click on advanced options

    It will show you chose an option, continue, troubleshoot

    Go to troubleshoot  -  advanced options – chose startup settings – click on restart -  It will show you a list of options.  Please press no 5 on keyboard to go to safe mode with networking.  It will go to login screen – type the password -  It will show you the icons in safe mode.    Now shutdown and restart the computer to regular mode. 

     

    If you are not able to go to safe mode with networking then please try the following steps.. 

     

    If the computer goes to automatic repair – diagnosing your pc.    If you see restart and advanced option

    click on advanced options

    It will show you chose an option, continue, troubleshoot

    Go to troubleshoot  -  click on reset this pc

    click on keep my files  ( only applications will be lost )   chose your account and type your password   - click on local reinstall  - click on reset

    It will be in progress 

     

    If the keep my files option is not working 

     

    If the computer goes to automatic repair – diagnosing your pc.    If you see restart and advanced option

    click on advanced options

    It will show you chose an option, continue, troubleshoot

    Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 

    It will reinstall windows. 

     

    You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10  or alt gr + tapping f10 on the keyboard while turning on the computer.    Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.    Then you can try the keep my files and remove everything by following the steps which was mentioned above. 


    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • OzzYJD
    OzzYJD Member Posts: 3 New User
    I tried this and it’s still not working, the charger and the battery are working fine, the indicators are working fine, when i press the power button the indicator lights up and the fan starts working for like 5 seconds and then it stops working.
  • OzzYJD
    OzzYJD Member Posts: 3 New User
    It stays like this for like 10 seconds and just turns off the screen doesn’t show anything