Laptop locks or hibernates while typing ConceptD CN315-72p

Blue_Catalyst
Blue_Catalyst Member Posts: 9

Tinkerer
edited January 2022 in ConceptD Laptops, Monitors and Desktops
I have a new ConceptD CN315-72p and for the first month all was fine but now it automatically hibernates or locks while I type.  This post has taken three stop-and-go's.  I've search the web for solutions and tried them all but none work.  This makes the laptop impossible to use for work - any ideas?

Thread was edited to add model name to the title


Answers

  • JackE
    JackE ACE Posts: 44,880 Trailblazer
    edited January 2022
    (1) Open Control Panel. Search 'button'.
    (2) Click 'change what the power buttons do' in left pane
    (3) Click 'change settings that are currently unavailable' near top of next window
    (4) Scroll down and uncheck the box for fast startup
    (6) Also change all button and lid settings to sleep, none to hibernate or do nothing
    (7) Shut down Windows normally
    (8) Unplug charger
    (9) Insert paperclip into reset pinhole on bottom for about a minute
    (10) Plug charger back in but wait for battery charge LED to turn steady orange
    (11) Turn machine on again.


    Jack E/NJ

  • Blue_Catalyst
    Blue_Catalyst Member Posts: 9

    Tinkerer
    JackE said:
    (1) Open Control Panel. Search 'button'.
    (2) Click 'change what the power buttons do' in left pane
    (3) Click 'change settings that are currently unavailable' near top of next window
    (4) Scroll down and uncheck the box for fast startup
    (6) Also change all button and lid settings to sleep, none to hibernate or do nothing
    (7) Shut down Windows normally
    (8) Unplug charger
    (9) Insert paperclip into reset pinhole on bottom for about a minute
    (10) Plug charger back in but wait for battery charge LED to turn steady orange
    (11) Turn machine on again.



    Many thanks JackE - sadly it made no difference - I followed your instructions to the letter (2 locks just typing this)
  • JackE
    JackE ACE Posts: 44,880 Trailblazer
    Open Device Manager. If no red or yellow warnings, click keyboard folder. Right click and uninstall drivers. Exit Device Manager without reinstalling anything. Shutdown Windows normally. Turn machine back on and let Windows automatically reinstall fresh copies of the keyboard drivers

    Jack E/NJ

  • Blue_Catalyst
    Blue_Catalyst Member Posts: 9

    Tinkerer
    JackE said:
    Open Device Manager. If no red or yellow warnings, click keyboard folder. Right click and uninstall drivers. Exit Device Manager without reinstalling anything. Shutdown Windows normally. Turn machine back on and let Windows automatically reinstall fresh copies of the keyboard drivers

    Thanks again - just done that (I had 3 'HID Keyboard Device' entries as well as the PS/2 keyboard - I uninstalled the lot).  Sadly 2 sleep events while typing this - PC heading for the bin I think
  • JackE
    JackE ACE Posts: 44,880 Trailblazer
    Open Control Panel. Search 'restore point'. Click 'create a restore point in left pane' If System Protection is turned on in the box that pops up, click the System Restore button. Click next. Do you see any restore points with a date stamp about when this issue started?

    Jack E/NJ

  • Blue_Catalyst
    Blue_Catalyst Member Posts: 9

    Tinkerer
    JackE said:
    Open Control Panel. Search 'restore point'. Click 'create a restore point in left pane' If System Protection is turned on in the box that pops up, click the System Restore button. Click next. Do you see any restore points with a date stamp about when this issue started?

    Sadly the last restore point was 29 Dec and the restore failed (tried twice by disabling virus checker) - I appreciate your help but I'm close to giving up (4 sleeps in writing this)
  • JackE
    JackE ACE Posts: 44,880 Trailblazer
    Acting like a hardware issue. The best way to rule in or rule out a hardware issue is a full erase everything ALT+F10 cold boot reset. If the problem persists, then yes, you must then arrange for warranty repair.

    Jack E/NJ

  • Blue_Catalyst
    Blue_Catalyst Member Posts: 9

    Tinkerer
    JackE said:
    Acting like a hardware issue. The best way to rule in or rule out a hardware issue is a full erase everything ALT+F10 cold boot reset. If the problem persists, then yes, you must then arrange for warranty repair.

    Many thanks again for your help - I have one further option thankfully - I did an image backup a month ago so I'll restore that and see what happens - I'll let you know...
  • ttttt
    ttttt Member Posts: 1,947 Community Aficionado WiFi Icon
    @Blue_Catalyst

    It is seldom to see people doing image backup, and you are the one who does that.

    People can normally recover their PC from image backup if it is not hardware problem.

    Hope it works for you.
  • Blue_Catalyst
    Blue_Catalyst Member Posts: 9

    Tinkerer
    Blue_Catalyst said:
    JackE said:
    Acting like a hardware issue. The best way to rule in or rule out a hardware issue is a full erase everything ALT+F10 cold boot reset. If the problem persists, then yes, you must then arrange for warranty repair.

    Many thanks again for your help - I have one further option thankfully - I did an image backup a month ago so I'll restore that and see what happens - I'll let you know...

    Hi JackE,

    This is acutely annoying and embarrassing – but I have found the solution.  And the irony is that I saw this as a possible solution when I was Googling the problem but I didn’t realise it could apply to me.  I could just slink away and not reply to your helpful replies, but I thought that someone else on the group may benefit from my stupidity – so here goes….

    I was puzzled that it only happened when I typed.  The touchpad has never worked – even with the latest driver (for another post!) – so I was focusing on that.  I’ve spent the entire day restoring many drive images to no effect, and I was just about to throw in the towel when I was gliding over the touchpad and the screen locked.  I then realised what was causing it.  I wear a leather bracelet on my right wrist and it is closed with a magnetic catch.  The catch normally sits on the top, but after it caught on some clothing I rotated it so the catch was on the bottom.  Place the magnet near the bottom right of the touchpad and the laptop thinks you are closing the screen – so it locks or hibernates.

    It is now perfect and I extend my thanks to you for your time and help – much appreciated.


  • Blue_Catalyst
    Blue_Catalyst Member Posts: 9

    Tinkerer
    ttttt said:
    @Blue_Catalyst

    It is seldom to see people doing image backup, and you are the one who does that.

    People can normally recover their PC from image backup if it is not hardware problem.

    Hope it works for you.

    I love image backups and do them at least once a month - using the excellent free Aomei backup software.  So simple to restore a complete disk or partition and you can even assign a drive letter to the image and copy files over.
  • JackE
    JackE ACE Posts: 44,880 Trailblazer
    >>>I wear a leather bracelet on my right wrist and it is closed with a magnetic catch.>>>

    Thanks for the report. What happens if you right click and disable touchpad driver in Device Manager's HID folder? Does the magnet still trigger the issue?

    Jack E/NJ

  • Blue_Catalyst
    Blue_Catalyst Member Posts: 9

    Tinkerer
    JackE said:
    >>>I wear a leather bracelet on my right wrist and it is closed with a magnetic catch.>>>

    Thanks for the report. What happens if you right click and disable touchpad driver in Device Manager's HID folder? Does the magnet still trigger the issue?

    Yes.  The touchpad was already disabled in Settings/Devices/Touchpad (which explained why it wasn't working - doh!) so that was just a red herring.  It is purely to do with the screen closing.  There is a single magnet behind the top of the screen between the camera and the right top edge - perfectly in line with a sensor to the right of the bottom right of the touchpad and where I typically would rest my wrist whilst typing - putting my magnetic catch in the perfect place to make the PC think that the screen had been closed.  It's been quite a learning experience!
  • JackE
    JackE ACE Posts: 44,880 Trailblazer
    OK. Thanks for the report. The magnetic hall lid sensor is usually located closer to the hinges near the top of the keyboard. Odd that it'd be located so close to the touchpad where it would be more exposed and susceptible encounter spurious magnetic fields

    Jack E/NJ

  • Blue_Catalyst
    Blue_Catalyst Member Posts: 9

    Tinkerer
    JackE said:
    OK. Thanks for the report. The magnetic hall lid sensor is usually located closer to the hinges near the top of the keyboard. Odd that it'd be located so close to the touchpad where it would be more exposed and susceptible encounter spurious magnetic fields
    Yes I agree.  To be precise......

    The width of the entire screen (and thereby also the keyboard) is 35.90

    The magnet in the top of the screen is located at 26.80

    The far right of the touchpad is 24.30

    It would have been better placed perhaps on the edge – but then how many users have magnets on their wrists !!!

    I love this laptop – I change mine about every two years or so – and I’ve bought Acers, Dells, MSI’s, HP’s and Lenovo’s and they all have a few design features that could easily be changed – I wish manufacturers consulted users to get feedback.  Two gripes I have about this model is the fingerprint reader position and the terrible keyboard lighting (bright light makes white letters invisible! – would be good to reduce the light intensity) – LOL and now of course the position of the screen magnet (the MSI has its magnet in the middle of the left side of the screen for example).  Many thanks again for all your help – I hope the group gives you a Brownie point or two.

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