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Unrecoverable system crashes after linux resume from suspend/hibernation (SF314-42)
AnimeshSahu
Member Posts: 30 Die Hard 
I thought the issue was from amd driver side, but I was wrong, this issue has something to do with the acer's firmware itself. All the issue description is at https://gitlab.freedesktop.org/drm/amd/-/issues/1829
Please help, can't use my laptop from the day I started switching to linux, I'll have to either now need to resolve this asap or buy some other brand and heartedly dis-recommend acer 😞😫🥺
Please help, can't use my laptop from the day I started switching to linux, I'll have to either now need to resolve this asap or buy some other brand and heartedly dis-recommend acer 😞😫🥺
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Best Answer
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The description sounds like you have a driver that grabs the PCI interrupt and never releases. While it has the bus nothing else can use it, so everything is halted until the bus is released. Your chipset is new enough that there may not be stable ports of the underlying drivers to flavors of Linux yet. That is pretty common with laptops and Linux, since often the chipset manufacturers take their own sweet time getting the ports done and stable. That is one of the major reasons why manufacturers don't ship systems with Linux installed unless they are based on older designs. The newest system designs leave a lot of the hardware active during resets so things will load really fast, and the battery reset followed by the wait time forces the system to fully power everything down, which releases all interrupts.
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Answers
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How should I figure out what is it that actually causing this crashes? Any logs? Anything else, I'm ready to give as much as relevant information as possible.
I need this issue fixed as soon as possible 😫...0 -
The description sounds like you have a driver that grabs the PCI interrupt and never releases. While it has the bus nothing else can use it, so everything is halted until the bus is released. Your chipset is new enough that there may not be stable ports of the underlying drivers to flavors of Linux yet. That is pretty common with laptops and Linux, since often the chipset manufacturers take their own sweet time getting the ports done and stable. That is one of the major reasons why manufacturers don't ship systems with Linux installed unless they are based on older designs. The newest system designs leave a lot of the hardware active during resets so things will load really fast, and the battery reset followed by the wait time forces the system to fully power everything down, which releases all interrupts.
Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.2 -
Sounds like I had enabled usb power draw on poweroff via acer's quick access software from within windows 10, I'll try turning that off. If it fixes the issue, thank you so much 😃. If not I'll let it to the authorized service center and show them this, hopefully I can get a reliable pc now.0
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Freezes still happen, I'll take it to the service center 😐0
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@billsey
Many repair shops are saying that it's a software problem, and suggests using new SSD... I don't think its issue of SSD cuz when I properly shutdown and boot up, it works perfectly fine, in windows sleep as well as reboot works fine... Do you have any suggestions where should I get it to, to get it repaired? Or any more debugging suggestions? There is Acer Mall - Exclusive store nearby, would they be able to solve it?
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Another thing that can interfere would be the fact that fast startup is active on windows. I advise disabling this option in the windows power options, especially if you are running a dual boot. Sometimes the manufacturer may release a new version of the bios to fix hibernation and sleep issues. I suggest you check the bios version too.Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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egydiocoelho
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@egydiocoelhoNope, fast startup is disabled on both windows and bios and also secure boot on bios.0
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OK! What is the bios version?Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
Detection tool click here to find the serial number or partnumber of your model!
egydiocoelhoTrailblazerFor users of the English, Spanish, French and German community, I will be using google translator!
ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! 0 -
@egydiocoelho 1.100
