Broke key retainer + key cap (acer swift X) Swift X (SFX14-41G R5NU

kasinghkg
kasinghkg Member Posts: 8

Tinkerer

edited December 2021 in Swift and Spin Series
I'm currently using the Swift X (SFX14-41G R5NU, Hong Kong) version
and i recently accidentally broke the key retainer and key cap of my right-arrow key button
my device is still under warranty, but would warranty cover that? 
if no, where should i look for replacements? thank you

Best Answer

  • billsey
    billsey ACE Posts: 34,932 Trailblazer
    Answer ✓
    Warranty is different in different countries, but normally that would not be covered. There are third parties that sell individual keys but Acer only does the whole assembly. The Acer part number will depend on the color of the case, since the keyboard is bonded to the upper case. The Traditional Chinese versions are 6B.AU6N2.004 for the gold and 6B.AU4N2.004 for the pink.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Answers

  • billsey
    billsey ACE Posts: 34,932 Trailblazer
    Answer ✓
    Warranty is different in different countries, but normally that would not be covered. There are third parties that sell individual keys but Acer only does the whole assembly. The Acer part number will depend on the color of the case, since the keyboard is bonded to the upper case. The Traditional Chinese versions are 6B.AU6N2.004 for the gold and 6B.AU4N2.004 for the pink.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • kasinghkg
    kasinghkg Member Posts: 8

    Tinkerer

    billsey said:
    Warranty is different in different countries, but normally that would not be covered. There are third parties that sell individual keys but Acer only does the whole assembly. The Acer part number will depend on the color of the case, since the keyboard is bonded to the upper case. The Traditional Chinese versions are 6B.AU6N2.004 for the gold and 6B.AU4N2.004 for the pink.
    do you know any third parties that sell individual keys? ive been trying to find but to no success
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @kasinghkg,

    May I know which country are you from ?
  • kasinghkg
    kasinghkg Member Posts: 8

    Tinkerer

    Easwar said:
    Hi @kasinghkg,

    May I know which country are you from ?
    im from hongkong