Acer Nitro 5 an515-55 Complete shutoff, no charging light.

LunaWraith
LunaWraith Member Posts: 2 New User
Hi, so my laptop recently completely shut off during a video game which wasn't highly demanding and didn't take much memory that would cause a crash. Upon attempting to reboot there were no power lights or charging lights, we tried a different charger and different outlets to no avail. The laptop was on charge and completely full-charged whilst this crash occurred and we do not know why a hard shut-off happened. We cannot boot it, it has never happened before and the closest to it has been unresponsive screen/software but fans and hardware still running. If it is a hardware issue or something different we just can't find an answer online. Thanks so much in advance :)

Answers

  • Hi! Try resetting the battery: unplug the power adapter, press the power button for thirty seconds, and leave the laptop off for half an hour.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • LunaWraith
    LunaWraith Member Posts: 2 New User
    Hi! Try resetting the battery: unplug the power adapter, press the power button for thirty seconds, and leave the laptop off for half an hour.
    Hi! thank you for the suggestion unfortunately it didn't work, however we may try other options and if that doesn't work we may talk to a professional. thanks so much :)
  • Erick-Acer_Retired
    Erick-Acer_Retired Member Posts: 503 Seasoned Practitioner WiFi Icon
    edited December 2021
    Hi @ LunaWraith
     Then go to device manager and check for battery drivers and uninstall the drivers for battery. Make sure the charger is plugged in while doing this. Post the uninstallation restart the unit.
  • check this information:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)