predator Helios 300 PH351-15 My Acer Predator Stucks on Boot logo and restart itself !

PRGA9
PRGA9 Member Posts: 28 Enthusiast WiFi Icon
edited November 2021 in Predator Laptops
I have Acer predator Helios 300 2018 Model i5 8 gen and GTX 1050 ti , my laptop stucks on Boot logo  and restart again and again and untill loading dots appear , and then boots normally ,my boot time has been extended from 5secs to 2 mins I need have , can any one fix this foe me ? 

Answers

  • @PRGA9

    Please provide the complete model no. 

    I am really sorry for the inconvenience..   Let us do the basic steps first..

     

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

     

    Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

     

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • PRGA9
    PRGA9 Member Posts: 28 Enthusiast WiFi Icon
    My laptop model number is PH351-15 I DID what you said  but it didn't worked , at first it booted normally when I did what you said but after a while when I again turned it on the problem was same Boot logo appeared without dots  and restarted twice and then again the stared normally
  • PRGA9
    PRGA9 Member Posts: 28 Enthusiast WiFi Icon
    Here's the photo and actually the problem I tried what was listed above but didn't work !
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited November 2021
    PRGA9 if you dont have anything important in the drive that you would need to backup try a stock recovery clean install  ALT+F10 on boot and delete everything (assuming your acer stock recovery partition its still intact) if you have something important i suggest you to create a hiren's usb boot drive or a linux live bot from it and backup whatever you need to another drive and  perform the stock recovery clean install good luck :)

    Just one question are u using the laptop directly sitting on top of that blanket without having any proper airflow under it (if thats the case thats bad really bad) or do u have a support stand under the laptop ??? also do you have a ssd or hdd only if hdd only you need to get a proper ssd and the bootloop could also be faulty ram or any other hardware (hopefully not) as most cases its the OS bugged after updating you should never update windows disable the updates completely only update whatever you need when needed and manually


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • PRGA9
    PRGA9 Member Posts: 28 Enthusiast WiFi Icon
    @xapim I use cooling pad and external keyboard and mouse for long lasting with all precaution . 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @PRGA9,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​
  • PRGA9
    PRGA9 Member Posts: 28 Enthusiast WiFi Icon
    @ Easwar it didn't worked . Let me explain it , my laptop works fine after login in , I tried everything resetting battery, bios, recovery, installing new clean window, but nothing worked , when I turn on my Predator it stucks on Boot logo and restart after some secs , then it shows password pin error something went wrong , that can be solved by restarting  . But still this doesn't solve my problem of boot  logo stuck , one more thing it workes fine when  Dots appear at the bottom of predator logo while turning on  
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited November 2021
    PRGA9 if you have clean installed windows and i mean clean install format everything and the issue persists its most probably hardware or corrupted bios 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/