My Nitro 5 AN515-44 suddenly freeze Frequently

DyiorM
DyiorM Member Posts: 2 New User
edited November 2021 in Nitro Gaming
I just bought my nitro 5, four months ago. Then Past 3 days I've been experiencing my screen on freeze. My keyboard, mouse even screen stop moving. Then I just shutting it down through power key then and open it again then returns all back to normal, but its annoying that it suddenly freeze without notice and my works cant save.

Also I think this problem occurs only when Im using my laptop while charging

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,674 Pathfinder
    @DyiorM what is your model number? (AN515-54 for example)
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • DyiorM
    DyiorM Member Posts: 2 New User
    AN515-44, my windows version: Windows 10 21H1
  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,674 Pathfinder
    @DyiorM you can try to update BIOS, uninstall any 3rd Party antivirus application like Norton, Avast. You can also update AMD chipset driver from this AMD website: https://www.amd.com/en/support/chipsets/socket-fp5-mobile/amd-ryzen-and-athlon-mobile-chipset
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,674 Pathfinder
    @DyiorM you can try to update the BIOS, AMD chipset driver, and uninstall any 3rd party antivirus program like Norton, 
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @DyiorM,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​