predator helios 300 (ph315-51) Wifi issues. any help!?

not_arpan
not_arpan Member Posts: 2 New User
edited November 2019 in Predator Laptops
I'm facing wifi issues from few days. It says 'cannot start device error code 10'. I tried everything like reinstlling wifi drivers also resetting windows but still it doesn't work. My laptop is predator helios 300 (ph315-51)

Answers

  • Du_little
    Du_little Member Posts: 301 Skilled Practitioner WiFi Icon
    Hi @not_arpan ,
    Since you have already tried doing reset but still it, your getting the same error then the issue might be with NIC (network interfacing card),
    i would suggest you to contact acer tech support, use the below shared link,
    https://www.acer.com/ac/en/US/content/service-contact
    Hit Accept if its useful :) 

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Try clean installing Windows 10 1903 and install your model drivers from support site. If this doesn't work, do as @Du_little says.
    Trying to do my best here - Your happy Predator owner =)!
  • Du_little
    Du_little Member Posts: 301 Skilled Practitioner WiFi Icon
    XdxD said:
    Try clean installing Windows 10 1903 and install your model drivers from support site. If this doesn't work, do as @Du_little says.
    yes ! you can check for the updated drivers in acer website, use the below shared link;
    https://www.acer.com/ac/en/US/content/drivers
    Hit Accept if its useful :) 

  • Deejay_tech
    Deejay_tech Member Posts: 356 Seasoned Practitioner WiFi Icon
    buy a new NIC. its cheaper then giving to acer service. whether in warranty or not.
    intel 9560 nic costs $14  in aliexpress.
    it takes 10 minutes to change it.

    My personal Acer m/c's
    1) Gaming: Acer Predator Helios 300 PH315-51
    Config:Core i5 8300H, 16GB, 250GB SSD, 1TB HDD, 1050ti GPU

    2) Daily Use: Acer Aspire A315-53  59GR
    Config: Core i5 8250u, 8GB, 256 SSD, 1TB HDD, IPS FHD 

    3) Linux Learning: Acer Aspire A315-53 P4MY
    Config: Pentium Gold 4417U, 8 GB, 256 SSD, 500GB HDD.
  • Deejay_tech
    Deejay_tech Member Posts: 356 Seasoned Practitioner WiFi Icon
    code 10 error generally means a hardware fault. but you may get lucky and a reinsert of the card may help. or perhaps a bios reset.
    My personal Acer m/c's
    1) Gaming: Acer Predator Helios 300 PH315-51
    Config:Core i5 8300H, 16GB, 250GB SSD, 1TB HDD, 1050ti GPU

    2) Daily Use: Acer Aspire A315-53  59GR
    Config: Core i5 8250u, 8GB, 256 SSD, 1TB HDD, IPS FHD 

    3) Linux Learning: Acer Aspire A315-53 P4MY
    Config: Pentium Gold 4417U, 8 GB, 256 SSD, 500GB HDD.
  • Supratim_41
    Supratim_41 Member Posts: 2 New User
    Hi,
    Today i faced the same issue as yours and my model is also the same. I guess its with the update of windows 10 rolling in. Even I tried everything possible but now the only option remaining is to change the NIC.
  • bomaeremie
    bomaeremie Member Posts: 4 New User
    Hey. I just got the 2021 Acer Predator Helios 300 and I am having the same Error 10 issue. Ridiculous. I have done the uninstal and reinstal several times and got nothing. I just unpacked the official driver from Acer Support and did a manual instal of the driver. Waiting to see if it still times out and gives the error code.