Predator helios 300 cpu and gpu temps are too high. plz help me fix it.

sahith2k3
sahith2k3 Member Posts: 22 Troubleshooter
in Predator Laptops
my helios 300 (G3-571 i7 7700hq gtx 1060 6gb) gets too hot. sometimes hits 75C while browsing in firefox or using spotify. It goes to 95s both cpu and gpu and throttles hard. I suspect the windows oct 2018 update , cuz this problem came to rise from then. when i first bought this laptop i used to get 80+ frames in fortnite with epic setting and 100% 3D resolution and was at high 75 C. now i have to reduce all the settings to low, 3d res to 80% ans also cap the frames to 60, to at least make it playable. Gpu hits 95 in no time. i tried almost every possible solution like removing dust, undervolting both cpu and gpu, disabling useless apps at startup, repasting ( I have done it twice to make sure no mistakes were done), performed a factory reset, updated drivers and bios, installed drivers from the acer site for my laptop model and nothing actually changed. BUT AFTER  reducing my maximum processor performance state in battery setting to 50% !!!!!!! the cpu temps reduced by a great number. but I see weird gpu temp graph like this .
  
i was typing this post at the time this temp was recorded and my Nvidia GPU ACTIVITY app shows that it is idle but the temperature is pretty bad. AND AFTER SEEING SOME YOUTUBE ABOUT undervolting the gpu using MSI AFTERBURNER, I HAVE CHANGED MY GPUs FREQ/MHz GRAPH TO MAXQ undervolt -->
and it gave incredible results at the beginning, but everything went back to same. plz help me reduce temps and give a solution for the problem with the weird gpu graph , and i cant do anything if my maximum processor performance state aint low atmost 50%, like this....
plz help ! THANK YOU FOR READING. <3<3

Best Answer

  • sahith2k3
    sahith2k3 Member Posts: 22 Troubleshooter
    Answer ✓

    sri369 said:
    sahith2k3 said:

    no luck!! nothing changed. both cpu and gpu are consistently at 90C
    Like I said -- seeing is believing. Unless I see your settings, there is nothing I can comment or recommend. There are couple of options in power settings that push CPU to max almost always even for light work.
    SUP GUYZ. ITS SOLVED!! I DUAL BOOTED MY PC WITH WIN 10 1809 AND WIN 10 PRO 1803.WHILE RUNNING IN 1803 THESE ARE THE TEMPS>>>
    THIS GRAPH WAS RECORDED WHILE PLAYING FORTNITE CAPPED AT 144 FRAMES.

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Hello! Have you checked out Red-Sand's videos on youtube?
    https://youtu.be/XTPMwQKlfPE
    https://youtu.be/Ph2ibK79zd8
    https://youtu.be/nYW7ROFx2Kk
    https://youtu.be/F1rs92CiYxU
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
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  • sahith2k3
    sahith2k3 Member Posts: 22 Troubleshooter
    edited May 2019
    egydiocoelho :
    YES I HAVE CEHCKED THEM. I TRIED THE GPU UNDERVOLT FROM HIS VIDEO. AND ALSO SAW IT WHILE REPASTING
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Have you ever done the undervolting? Have you tried adding a new thermal folder like this? https://www.amazon.com/ARCTIC-MX-4-Compound-Performance-Interface/dp/B0045JCFLY
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • sri369
    sri369 ACE Posts: 2,774 Pathfinder
    Mine is the same model as yours - 7700 and 1060. Try the links below (these are the settings i used on mine).

    https://community.acer.com/en/discussion/565487/solution-windows-10-v1809-reducing-temps-g3-572

    https://community.acer.com/en/discussion/551954/settings-to-reduce-temperatures-some-settings-to-lower-temperatures-and-increase-performance

    https://community.acer.com/en/discussion/551616/optimization-g3-572-highly-reduced-temps-when-playing-full-throttle

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  • sahith2k3
    sahith2k3 Member Posts: 22 Troubleshooter
    nope things do not work out , but i see a small difference now. like before it was 95C gpu + 85C cpu and now it is 90C on both gpu and gputhis temp graph was recorded while playing fortnite with all low settings (3d res at 75%) and fps capped at 60. and it still throttles sometimes!!!!
    plz help plzz , i want my helios to work like it did when i first purchased it. comparitively i feel like it is 50% of what it was then. 60 fps at low settings is something gtx 1060m can deliver easily. PLZ HELP
  • sri369
    sri369 ACE Posts: 2,774 Pathfinder
    sahith2k3 said:
    nope things do not work out
    This statement would not help. List out the things you tried, possibly with screenshots of your TS settings, MSI GPU curve, and power plan settings.
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  • sahith2k3
    sahith2k3 Member Posts: 22 Troubleshooter
    edited May 2019
    HERE, I HAVE TRIED THESE..


  • sahith2k3
    sahith2k3 Member Posts: 22 Troubleshooter
    sri369 said:
    sahith2k3 said:
    nope things do not work out
    This statement would not help. List out the things you tried, possibly with screenshots of your TS settings, MSI GPU curve, and power plan settings.
    forgot to quote you
  • sri369
    sri369 ACE Posts: 2,774 Pathfinder
    sahith2k3 said:
    sri369 said:
    sahith2k3 said:
    nope things do not work out
    This statement would not help. List out the things you tried, possibly with screenshots of your TS settings, MSI GPU curve, and power plan settings.
    forgot to quote you
    One more .. power plan screenshot like below:


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    LIKE - if helpful
    ACCEPT - if helped resolve
  • sahith2k3
    sahith2k3 Member Posts: 22 Troubleshooter
    sri369 said:
    sahith2k3 said:
    sri369 said:
    sahith2k3 said:
    nope things do not work out
    This statement would not help. List out the things you tried, possibly with screenshots of your TS settings, MSI GPU curve, and power plan settings.
    forgot to quote you
    One more .. power plan screenshot like below:


    Will try tmrw and reply. Thank you! ❤️
  • sahith2k3
    sahith2k3 Member Posts: 22 Troubleshooter
    edited May 2019
    sri369 said:
    sahith2k3 said:
    sri369 said:
    sahith2k3 said:
    nope things do not work out
    This statement would not help. List out the things you tried, possibly with screenshots of your TS settings, MSI GPU curve, and power plan settings.
    forgot to quote you
    One more .. power plan screenshot like below:



    no luck!! nothing changed. both cpu and gpu are consistently at 90C
  • sahith2k3
    sahith2k3 Member Posts: 22 Troubleshooter
    I decided to rollback windows to 1803. i think i have found a way. i will share you the results after everything is done.

  • sri369
    sri369 ACE Posts: 2,774 Pathfinder
    edited May 2019
    sahith2k3 said:

    no luck!! nothing changed. both cpu and gpu are consistently at 90C
    Like I said -- seeing is believing. Unless I see your settings, there is nothing I can comment or recommend. There are couple of options in power settings that push CPU to max almost always even for light work.
    -----
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited May 2019
    sahith2k3 said:
    HERE, I HAVE TRIED THESE..


    @sahith2k3 i just noticed on your TS screenshot its not on/enabled are you sure you have TS enabled ?? just wondering as this has happened to loads of ppl they just think its copy and paste the confs but they forget to turn TS on to enable the confs it will not turn on by itself it has to be done manually and setup on startup if you want it on startup or did you switched it off on purpose when you took the prtscr ?


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • sahith2k3
    sahith2k3 Member Posts: 22 Troubleshooter
    edited May 2019
    xapim said:
    @sahith2k3 i just noticed on your TS screenshot its not on/enabled are you sure you have TS enable ?? just wondering as this has happened to loads of ppl they just think its copy and paste the confs but they forget to turn TS on to enable the confs it will not turn on by itself it has to be done manually and setup on startup if you want it on startup or did you switched it off on purpose when you took the prtscr ?
    thank you for replying. i have heard that it just turns on the first three options from the top. Everything else doesnt need the option to be turned on.
     and by the way guyz , can you guys help me gpu temps . yesterday my cpu hit a 99C and gpu went to 97.can you share msi AB tweaks which might help. it is ok if i dual boot my pc with windows 1803 now
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited May 2019
    Well mine only works if its on if its not on it wont work  and that should be for everyone else regarding what it has been said in that forum as far as im aware if you dont turn it on its not working neither applying the confs so if its not on its not undervolted   

    https://snag.gy/MSptWb.jpg


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • sahith2k3
    sahith2k3 Member Posts: 22 Troubleshooter
    xapim said:
    Well mine only works if its on if its not on it wont work  and that should be for everyone else regarding what it has been said in that forum as yours its an old/outdated laptop same as mine 

    I'll keep mine turned on then
  • sahith2k3
    sahith2k3 Member Posts: 22 Troubleshooter
    Answer ✓

    sri369 said:
    sahith2k3 said:

    no luck!! nothing changed. both cpu and gpu are consistently at 90C
    Like I said -- seeing is believing. Unless I see your settings, there is nothing I can comment or recommend. There are couple of options in power settings that push CPU to max almost always even for light work.
    SUP GUYZ. ITS SOLVED!! I DUAL BOOTED MY PC WITH WIN 10 1809 AND WIN 10 PRO 1803.WHILE RUNNING IN 1803 THESE ARE THE TEMPS>>>
    THIS GRAPH WAS RECORDED WHILE PLAYING FORTNITE CAPPED AT 144 FRAMES.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited May 2019
    Win10 1703 (the acer stock) its the best of them all you also have a barebone version in the Predator fb group the Hero version just dedicated for gaming without all the useless windows apps this is you are open to test it


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • ShutDownButtoon
    ShutDownButtoon Member Posts: 1 New User
    sahith2k3 said:

    sri369 said:
    sahith2k3 said:

    no luck!! nothing changed. both cpu and gpu are consistently at 90C
    Like I said -- seeing is believing. Unless I see your settings, there is nothing I can comment or recommend. There are couple of options in power settings that push CPU to max almost always even for light work.
    SUP GUYZ. ITS SOLVED!! I DUAL BOOTED MY PC WITH WIN 10 1809 AND WIN 10 PRO 1803.WHILE RUNNING IN 1803 THESE ARE THE TEMPS>>>
    THIS GRAPH WAS RECORDED WHILE PLAYING FORTNITE CAPPED AT 144 FRAMES.
    I'm having the exact problem as you were previously, do you mind going through the steps of how you manage to make it work? We can talk through discord 

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