My laptop won't turn on SP314-54N58B4

lolipop2304
lolipop2304 Member Posts: 4 New User
edited October 2021 in Swift and Spin Series
Hey, i juste bought this laptop 3weeks ago and now it won't turn up. I've been trying different methods I saw on this forum (i.e: the battery reset button), but it still won't turn on. The keys are not working I tried to open this bios but none of the keys were responding. The laptops fans are going and it's heating alot. Please help. Attached is the models number.

[Edited comment to delete sensitive or personal information]

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    edited October 2021
    lolipop2304

    I am really sorry for the inconvenience..   Let us do the basic steps first..

     

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and - sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn't bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it's internal statistics.

     

    Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   


    Try to use the external keyboard to access the Bios.    If the internal keyboard is not working, please connect the external usb keyboard.   While turning on the computer, tap f2 using external keyboard. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   


    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  


    If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

     



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  • lolipop2304
    lolipop2304 Member Posts: 4 New User
    lolipop2304

    I am really sorry for the inconvenience..   Let us do the basic steps first..

     

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and - sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn't bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it's internal statistics.

     

    Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   


    Try to use the external keyboard to access the Bios.    If the internal keyboard is not working, please connect the external usb keyboard.   While turning on the computer, tap f2 using external keyboard. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   


    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  


    If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

     



    thank you for your Quick response, i tried to connect a keyboard and even a mouse but they don't get recognised same with the monitor. Thus I cannot access the BIOS. What to do?
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @lolipop2304,

    Are you getting any light indication when charger is connected.
  • billsey
    billsey ACE Posts: 34,912 Trailblazer
    And do you hear any beeps from the laptop after turning it on, or just the fan noise?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • lolipop2304
    lolipop2304 Member Posts: 4 New User
    Easwar said:
    Hi @lolipop2304,

    Are you getting any light indication when charger is connected.
    yes, but since today the laptop won't even turn on only the Light for the charger is on
  • lolipop2304
    lolipop2304 Member Posts: 4 New User
    billsey said:
    And do you hear any beeps from the laptop after turning it on, or just the fan noise?
    i heard the beeps when the laptop was on and when putting the charger in but it won't even turn on now.
  • Easwar
    Easwar Member Posts: 6,727 Guru
  • billsey
    billsey ACE Posts: 34,912 Trailblazer
    Yeah, unless it's been a short enough time that you can just swap it with your vendor and let them deal with Acer repair. It sounds like there is something wrong with the battery or with the charging circuit...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Erick-Acer_Retired
    Erick-Acer_Retired Member Posts: 503 Seasoned Practitioner WiFi Icon
    Hi @ lolipop2304
    Please mention your model name of unit 


  • billsey
    billsey ACE Posts: 34,912 Trailblazer
    @Tdtman you can't have the exact same problem, you have a completely different computer. :) Open a new thread (use the Ask a Question button) and give us your full model number (SP513-52N-530R), the problem you see and what you have tried so far. Even list the steps that don't work as you went through this thread, so we don't have to ask you to do them all over again...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.