Acer Aspire A315-21-95KF wont update

wendi
wendi Member Posts: 2 New User
edited October 2021 in Aspire Laptops
I know this machine is a few years old but has never been able to update anything.  It gets stuck everytime at getting windows ready, do not turn off computer.  It worked for awhile without updates but now it is so slow you barely can move around in it.

Any advice

Comments

  • JackE
    JackE ACE Posts: 45,196 Trailblazer
    First try these steps

    (1) Open Control Panel. Search 'button'. Click 'change what the power buttons do' in left pane. Click 'change settings that are currently unavailable'. Scroll down and uncheck the box for fast startup.
    (2) Shut down Windows normally. Unplug the charger.
    (3) Insert and hold paperclip into reset pinhole on bottom for about a minute
    (4) Plug charger back in but wait till battery charge LED turns from solid orange to solid blue
    (5) Then turn machine on and immediately press the F2 key to enter BIOS menu. Press the F9 key to load defaults. Press F10 to save defaults and exit
    (6) Window should re-start automatically
    (7) Try running updates again




    Jack E/NJ

  • Easwar
    Easwar Member Posts: 6,726 Guru
    wendi,

    Reset this PC and keep my files
    1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
    2. You will get a blue screen. Choose the option troubleshoot. 

    3 Ways to Reset Acer Laptop to Factory Settings without Password​​

    3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. 
    4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
    5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
    6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
    7. Follow the process until it completes.
    8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.​

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