I only get a black screen! Nitro 5 An517-51-77

Gwow
Gwow Member Posts: 5

Tinkerer

edited April 2021 in Nitro Gaming
When I turn my Nitro 5 i7 on I get a black screen. The key board lights up and the fans go but nothing else responds. I cannot get to the settings or bios pages as I don't even get as far as the acer logo, I have tried a power reset and it accomplished nothing.
Please help me I would like to keep this laptop! 

Thread was edited to add model name to the title


Answers

  • What is the exact model? Example an515-51-75kz. Have you tried to reset the battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,311 Trailblazer
    edited April 2021
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Gwow,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. 
  • Gwow
    Gwow Member Posts: 5

    Tinkerer

    What is the exact model? Example an515-51-75kz. Have you tried to reset the battery?
    An517-51-77qv, I have let the batter discharge and tried again to no joy, I cannot find the pin hole to reset it, I don't think it exists on this model
  • Gwow
    Gwow Member Posts: 5

    Tinkerer

    I cannot find the pin hole don't think it has it on under side
  • Gwow
    Gwow Member Posts: 5

    Tinkerer

    Easwar said:
    Hi Gwow,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. 
    Saddly screen remains blank when booting so tried this and could not see anything 
  • Gwow
    Gwow Member Posts: 5

    Tinkerer

    Easwar said:
    Hi Gwow,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. 
    Hi @Easwar I finally got into the bios screen but this didn't help it went to a preparing to repair screen for 3 hrs. 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Gwow,

    # Reset the unit, (It will remove all the data--->Unit goes to Day 1 of default version)

    1. Turn OFF the unit.
    2. Press and hold Alt+F10 keys(without releasing the keys) ---> Trun ON the unit. 
    3. You will get a blue screen(Title Choose an option). (Release the keys)
    4. Click troubleshoot option.
    5. Click on Reset this PC.
    6. Go with the option (Keep my files/Remove every thing)
    7. Then follow the on screen instruction. 

    Check this T/S and post the result. 
  • OK! Turn off the computer, disconnect the power adapter, press the power button for thirty seconds and leave the laptop off for thirty minutes.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Frank3103
    Frank3103 Member Posts: 3 New User
    Hi,
    I have a Nitro 5 AN517-51 with the same problem! This is really annoying because I bought this Laptop a few months ago. 
    I have tried all of the above but the black screen still persists. 

    Is there anything else I can try? 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Frank3103,

    It looks like hardware issue. Contact acer tech support,

    https://www.acer.com/ac/en/US/content/service-contact


    OR book the unit for repair service,

    https://customerselfcare.acer.com/CS2/#/