an517-51 Brand new Acer Nitro 5 not turning on

Skinpin
Skinpin Member Posts: 2 New User
edited April 2020 in Nitro Gaming
I just bought a new laptop, an Acer Nitro 5 an517-51 series. I plugged in the charger, and saw a yellow light. I waited for the light to turn blue before trying to turn it on, but then nothing happened. No response whatsoever. Any ideas?

Answers

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Do a battery reset. Unplug it then press and hold the Power button for 15 seconds, leave the laptop alone for 15 minutes then plug back in and see if it will charge

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Skinpin
    Skinpin Member Posts: 2 New User
    Did you mean removing the battery? Or simply unplugging the charger? I tried it with unplugging the charger and that didn't help. But I don't feel comfortable messing around inside the computer :anguished:
  • Andrews13
    Andrews13 Member Posts: 2 New User
    so how did you fix it im having the same problem
  • Andrews13
    Andrews13 Member Posts: 2 New User
    What's the deal this is crazy is it a secret it's bull stuff what's wrong with it.  please tell me how to fix it or send it back.

  • Mrmigs08
    Mrmigs08 Member Posts: 29 Enthusiast WiFi Icon
    If its a 2021 model, i had this too, turns out the power adapter clicks TWICE to secure in so make sure its correct, then leave it to stand for a few minutes incase battery is dead and try fire up.