Computer crashes and reboots Nitro AN515-54

Rayhne
Rayhne Member Posts: 5 New User
edited October 2021 in Nitro Gaming
My computer has been rebooting every night where it will reinstall software I removed and removes other software. The care center won’t work and it won’t update Windows. I’ve had it blue screen a couple times as well.

Answers

  • HWSServices
    HWSServices Member Posts: 6

    Tinkerer
    It looks to me like at one point an update was not properly installed or an installation did not finish. This is what I do with my clients. I the computer is not to old < 6years, I save the files, install a new SSD drive (can be smaller than the original) install the Win 10 and programs and files. This should make it run like a new computer,.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Rayhne,

    May I know the full model name of your unit.

  • Rayhne
    Rayhne Member Posts: 5 New User
    Nitro AN515-54
  • Rayhne
    Rayhne Member Posts: 5 New User
    I have never had so many problems with a computer before. Now nothing will update. Every time it restarts it rolls back to what it was before
  • Rayhne
    Rayhne Member Posts: 5 New User
    Any help here? Or do I just trashed this? Seeing as it just crashed, reinstalled anything I had removed and won’t update anything?
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Rayhne,

    It looks like hardware issue. Contact acer tech support,

    https://www.acer.com/ac/en/US/content/service-contact​


    OR book the unit for repair service,

    https://customerselfcare.acer.com/CS2/#/

  • Rayhne
    Rayhne Member Posts: 5 New User
    I just can’t trust them to fix it considering I’ve sent it in twice and they sent it back claiming it was fixed. 
  • Ingrid-Inactive
    Ingrid-Inactive Inactive Posts: 3,612

    Inactive
    Hello Rayhne, 

    Thank you for participating in the Acer community, I am sorry to hear you had problems even after sending you unit for the repair, we are sorry for the way you feel about the repair center, but if you would like please send me via  private message  your contact information , previous case IDs  and  the serial number of your unit in order to escalate your case to be  reviewed. 

    Best Regards, 
    Acer-Ingrid


    [The Acer Community is not a direct portal to Customer service, the Acer Forum Discussions were designed as a peer to peer support community where Acer users help other Acer users. Many Acer employees (Moderators), read the various topics posted here and you will notice that some Acer employees interact with members when appropriate, primarily we want the community to be a place where members can exchange their own advice and ideas. For support direct from Acer please contact your local support channels .]

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