Hello!! Aspire E 14 / E5-475-35CL boot issue

Vox356576
Vox356576 Member Posts: 7

Tinkerer
edited October 2021 in Windows 11
Recently my laptop randomly shuts down and when I turned it on again I have to reboot the boot system, Im only a high schooler and I have no idea how to fix this problem.

Best Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Answer ✓
    Vox356576,

    May I know the full model name of your unit.

  • billsey
    billsey ACE Posts: 34,206 Trailblazer
    Answer ✓
    William doesn't give the full procedure... After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn't bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it's internal statistics.
    That may or may not help with your issue. We should try and diagnose the random shutdown issue. Does it happen when things are hot or has it also happened when things are cool? Does it happen only after running specific apps or is it completely random?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • billsey
    billsey ACE Posts: 34,206 Trailblazer
    Answer ✓
    Is it always when hitting 50% battery left, or only sometimes? If always then it sounds like the power options are set wrong, likely forcing a power off at 50% instead of the normal 3-5%.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Answers

  • ttttt
    ttttt Member Posts: 1,947 Community Aficionado WiFi Icon
    @Vox356576

    Some people claimed that when using the pre-released version of Win 11 fixed the random reboot/shutdown problems with their PCs. Hope this will be applicable to your case too.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Answer ✓
    Vox356576,

    May I know the full model name of your unit.

  • Vox356576
    Vox356576 Member Posts: 7

    Tinkerer
    Aspire E 14 / E5-475-35CL
  • Vox356576
    Vox356576 Member Posts: 7

    Tinkerer
    @Easwar its Aspire E14
  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Vox356576

    I am really sorry for the inconvenience..   Let us do the basic steps first..

     

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and - sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.   Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

     

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  


    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Vox356576
    Vox356576 Member Posts: 7

    Tinkerer
    @William_mk2

    I've already tried that and it did not work :(((
  • billsey
    billsey ACE Posts: 34,206 Trailblazer
    Answer ✓
    William doesn't give the full procedure... After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn't bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it's internal statistics.
    That may or may not help with your issue. We should try and diagnose the random shutdown issue. Does it happen when things are hot or has it also happened when things are cool? Does it happen only after running specific apps or is it completely random?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Vox356576
    Vox356576 Member Posts: 7

    Tinkerer
    @billsey The random shutdown happens when the battery percentage hite 50
  • billsey
    billsey ACE Posts: 34,206 Trailblazer
    Answer ✓
    Is it always when hitting 50% battery left, or only sometimes? If always then it sounds like the power options are set wrong, likely forcing a power off at 50% instead of the normal 3-5%.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Vox356576
    Vox356576 Member Posts: 7

    Tinkerer
    @billsey
    It always happened when it hits 50%
  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    @Vox356576

    Try windows x 

    go to device manager 
    expand Battery
    right click on all the items below battery - uninstall 
    Restart the computer 

     

    It should work fine.. 



    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • billsey
    billsey ACE Posts: 34,206 Trailblazer
    Go into power options, power plans and advanced settings. I'm guessing the Critical Battery Level (or Low Battery Level) is set to 50% instead of something like 5%, with the matching Options set to shut down.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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