How do i fix the blue screen with recovery on it on my Acer Nitro 5

RedHeadKid
RedHeadKid Member Posts: 7 New User
edited October 2021 in Nitro Gaming
I have an Acer Nitro 5 and i recently got a new 1Tb ssd, i wanted to put all my stuff on that ssd and give my old one to my brother. After having multiple issues with it a blue screen with the word recovery, your computer needs to be repaired. It the asks me to use a media recover usd or disk which i don't have. If anyone knows how to fix this please help me. Also if i need to take it anywhere for it to be repaired please say.

Best Answer

  • Ingrid-Inactive
    Ingrid-Inactive Inactive Posts: 3,612

    Inactive

    edited October 2021 Answer ✓
    Hello RedHeadKid

    I am sorry to hear you are having this issue with your computer. Some Acer stores offer  eRecovery Media to purchase. I recommend the contact with your local Acer Store and check if it is available for your model an region. You can learn more about it in this article

    Best Regards, 
    Acer-Ingrid

Answers

  • RedHeadKid
    RedHeadKid Member Posts: 7 New User
    Can someone please help me. I am desperate 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    RedHeadKid,

    Reset this PC and keep my files
    1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
    2. You will get a blue screen. Choose the option troubleshoot. 

    3 Ways to Reset Acer Laptop to Factory Settings without Password​​

    3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. 
    4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
    5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
    6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
    7. Follow the process until it completes.
    8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.​

  • RedHeadKid
    RedHeadKid Member Posts: 7 New User
    It alt + f10 isn’t working is there another option 
  • RedHeadKid
    RedHeadKid Member Posts: 7 New User
    That’s what the screen looks like 
  • RedHeadKid
    RedHeadKid Member Posts: 7 New User
    If there is another way to fix it then please tell me or if I have to take it somewhere then please tell me
  • RedHeadKid
    RedHeadKid Member Posts: 7 New User
    Do I just have to somehow access that troubleshoot screen
  • Ingrid-Inactive
    Ingrid-Inactive Inactive Posts: 3,612

    Inactive

    edited October 2021 Answer ✓
    Hello RedHeadKid

    I am sorry to hear you are having this issue with your computer. Some Acer stores offer  eRecovery Media to purchase. I recommend the contact with your local Acer Store and check if it is available for your model an region. You can learn more about it in this article

    Best Regards, 
    Acer-Ingrid
  • RedHeadKid
    RedHeadKid Member Posts: 7 New User
    Thank you I will look into that
  • brummyfan2
    brummyfan2 ACE Posts: 28,469 Trailblazer
    Hi, Try removing one of the memory modules and see whether you can boot with the old drive, you could try with the other module as well, if that doesn't help, go to BIOS screen and move to Nain tab, press F9 button and then press F10 button to save&exit. If none of them doesn't help you can install the new drive and perform a clean install, save the old drive and recover any important data with the help of a technician at a local Repair shop. https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html