Left side hinge connecting screen and keyboard is broken. Screen is opening at that end.

Nolimitflacko · September 2021

So as stated, the left side hinge is broken and the screen seems to be opening/peeling from that end.
I have a 2 year extended warranty upto 2023.

Now, what I wanted to know was if the repair of the same is covered in the warranty that I have or will the cost have to be incurred by me since it is not necessarily damaged by me but just happened over time?

Jack22 · September 2021

@Nolimitflacko
If you have the Total notebook protection plan warranty than the damage will be covered by Acer warranty , since if you just 2 year warranty, damages will not covered under the warranty.

Easwar · September 2021

Nolimitflacko,

May I know the full model name of your unit.

Nolimitflacko · October 2021

Jack22 said:

@Nolimitflacko
If you have the Total notebook protection plan warranty than the damage will be covered by Acer warranty , since if you just 2 year warranty, damages will not covered under the warranty.

Hey, so the service engineer checked in and apparently one of the screws in the hinges was broken internally. Surely that has to be covered by warranty.

Easwar · October 2021

Hi @Nolimitflacko,

It looks like hardware issue. Contact acer tech support,

https://www.acer.com/ac/en/IN/content/service-contact

OR book the unit for repair service,

https://customercare.acer-apac.com/CustomerSelfService/CaseBooking.aspx?CID=IN&LID=ENG

Nolimitflacko · October 2021

Easwar said:

Hi @Nolimitflacko,

It looks like hardware issue. Contact acer tech support,

https://www.acer.com/ac/en/IN/content/service-contact

OR book the unit for repair service,

https://customercare.acer-apac.com/CustomerSelfService/CaseBooking.aspx?CID=IN&LID=ENG

Hi @Easwar,

Thanks for your help.
But the service engineer already reported the issue to ACER and it is covered under warranty and currently the part is in transit.

Appreciate your help though. (: