Chipset driver update PH315-53

CyberMetanoia
CyberMetanoia Member Posts: 19 Troubleshooter
edited July 2021 in Predator Laptops
Hello. I cannot update my chipset driver for 10th gen CPU. Acer support page shows Chipset driver version : 10.1.31.2, but when I try to install driver, it shows that driver version: 10.1.18263.8193 will be installed. What's the problem? Thanks in advance!!! PH315-53 (Helios 300)


Thread was edited to add model name to the title


Best Answer

  • Smegma11
    Smegma11 Member Posts: 99 Fixer WiFi Icon
    edited July 2021 Answer ✓
    What is wrong with 10.1.18383.8193 being installed? That is the newest version. I'm lost here. 10.1.31.2 is just a random name they gave the update file. Kind of confusing i guess. I'm sure they got tired of typing all those long numbers. But you can see  10.1.18383.8193 is the update from 10.1.18383.8213.

Answers

  • Smegma11
    Smegma11 Member Posts: 99 Fixer WiFi Icon
    edited July 2021
    Can you look and see which one is installed. Is 10.1.18263.8193 newer than the one you have? What's the resst of your model number?
  • CyberMetanoia
    CyberMetanoia Member Posts: 19 Troubleshooter
    10.1.18383.8213 is installed. PH315-53-78XB
  • Smegma11
    Smegma11 Member Posts: 99 Fixer WiFi Icon
    edited July 2021 Answer ✓
    What is wrong with 10.1.18383.8193 being installed? That is the newest version. I'm lost here. 10.1.31.2 is just a random name they gave the update file. Kind of confusing i guess. I'm sure they got tired of typing all those long numbers. But you can see  10.1.18383.8193 is the update from 10.1.18383.8213.
  • About the issue with the touchpad, does it only occur when the power adapter is connected?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • CyberMetanoia
    CyberMetanoia Member Posts: 19 Troubleshooter
    About the issue with the touchpad, does it only occur when the power adapter is connected?
    Do you mean buzzing noise? It occurs always. Connected to power connector or running on battery. This buzzing noise appears when I start my laptop, but gets louder when I use touchpad. PH315-53-78XB. But strange thing, there is no buzzing noise when I am in BIOS
  • Can you record a video of the noise and post it on youtube? It will be easier, just copy and paste the video link here!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • CyberMetanoia
    CyberMetanoia Member Posts: 19 Troubleshooter
    Can you record a video of the noise and post it on youtube? It will be easier, just copy and paste the video link here!
    https://youtube.com/shorts/oX5IuJc0Iok?feature=share

  • CyberMetanoia
    CyberMetanoia Member Posts: 19 Troubleshooter
    Can you record a video of the noise and post it on youtube? It will be easier, just copy and paste the video link here!
    https://youtube.com/shorts/oX5IuJc0Iok?feature=share

    https://youtube.com/shorts/VIsE_6_0l9Q?feature=share

    This is the loudest buzzing noise I always get :(
  • Does this noise also occur when you move the mouse on the bios screen? What is the bios version?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • CyberMetanoia
    CyberMetanoia Member Posts: 19 Troubleshooter
    Does this noise also occur when you move the mouse on the bios screen? What is the bios version?
    No, there is no noise when I am in bios. Bios v2.04
  • Try resetting the battery: disable fast startup in the power options, turn off the computer, unplug the power adapter, press the power button for thirty seconds, and leave the laptop off for half an hour. Then turn on the computer and check if the noise still occurs.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • CyberMetanoia
    CyberMetanoia Member Posts: 19 Troubleshooter
    Try resetting the battery: disable fast startup in the power options, turn off the computer, unplug the power adapter, press the power button for thirty seconds, and leave the laptop off for half an hour. Then turn on the computer and check if the noise still occurs.
    Noise still occurs
  • nickrd1600
    nickrd1600 Member Posts: 1 New User
    Great !  installed!! Thank!!!



  • In this case, disconnect the lithium battery and touchpad. Then connect the touchpad and battery again:
    Can you exchange the laptop at the store you bought it from?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • CyberMetanoia
    CyberMetanoia Member Posts: 19 Troubleshooter
    In this case, disconnect the lithium battery and touchpad. Then connect the touchpad and battery again:
    Can you exchange the laptop at the store you bought it from?
    Unfortunately no, I can't exchange or bring it to workshop. I don't have any acer offices in my country.
  • In this case, disconnect the lithium battery and touchpad. Then connect the touchpad and battery again:
    https://www.youtube.com/watch?v=tcUTxdcz5Sg
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)