My Acer Nitro 5 AN515-45-R9RJ is plugged in but not charging.

mar03
mar03 Member Posts: 1 New User
I just got my laptop and I tried to plug it in but it isn't charging. Any suggestions? I tried to locate the battery pinhole thingy but can't find it

Answers

  • Jack22
    Jack22 ACE Posts: 4,092 Pathfinder
    @mar03
    you will not find the battery reset pin hole in the new Nitro laptop. First check whether the charging light comes on when you connect the charger to the laptop if yes than it could be the battery issue if no than follow the below steps.
     Try connecting the charger to a different wall socket and check if that dont work than you need to try with another Nitro charger.
    If still the unit did not charge either it could be a hardware issue. Than you need to contact Acer support.
    Check the below link to contact Acer support
    https://www.acer.com/worldwide/support/

    Click on 'Yes' if the comment answers your question!
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi mar03,

    Try to charge the unit with different charger. 
  • badxxx
    badxxx Member Posts: 12

    Tinkerer

    Hi,
    I had the same problem. I brought my laptop to shop and they changed the unit 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi mar03,

    Are you getting any light indication when you connect the charger ?
  • @mar03But the computer turns on and the windows is booting?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • jas87singh13
    jas87singh13 Member Posts: 2 New User
    I bought an Acer Nitro 5 last year in August 2020. It seemed to work fine till july 21 but recently it wont charge after being plugged in. I tried complaining at the Acer helpline and they responded me in a week by providing me a new battery since the product was still under warranty. But to my dismay this new battery worked fine for a day before it also started having the similar issue, it wont charge while plugged in, saturated at 0%. Kindly help!
  • Easwar
    Easwar Member Posts: 6,727 Guru
  • Auzzy1616
    Auzzy1616 Member Posts: 2 New User
    I have nitro 5 and it don't take a charge when im on it but charges when its asleep or off
  • stacey8484
    stacey8484 Member Posts: 1 New User
    ordered my son a nitro 5 for christmas from currys n when it came wouldnt turn on or charge and there was no charger light etc so returned that and asked for a replacement and that has come and is doing exactly the same also went through the trouble shooting on the phone with the agent before i cud return which didnt do a thing 🤨 starting to think acer isnt as good as i thought ☹️☹️
  • @stacey8484 check this information:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Smok3
    Smok3 Member Posts: 2 New User
    mar03 said:
    I just got my laptop and I tried to plug it in but it isn't charging. Any suggestions? I tried to locate the battery pinhole thingy but can't find it
    Guys, if you just bought this Nitro 5, has never
    succeeded turn the charge on. Then try this. Step 1:
    Plug in 1 end of the cable to the back of the laptop,
    make sure to place that end HORIZONTALLY (see
    the picture in the Manual guide). Step 2: PRESS
    HARD ON THAT CABLE END (where they told u to
    place HORIZONTAL) SEVERAL TIME UNTIL IT HAS
    CLICK SOUND. Step 3: Press Power button on your
    kevboard laptop.
    I had 2 crazy weeks sending my laptop back to Acer
    then they sent back said they found no problem,
    then they give me a MORE CONFUSING instruction
    on how to turn the charge on. Not helpful at all! Then
    I found this solution on a You Tube video of a quy
    from India. So thankful to him!
  • @Smok3 Yes, user must TWO CLICK when connecting the power adapter!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Kayodias
    Kayodias Member Posts: 4 New User

    I must be too stupid... I am not able to get the second click, i am trying horizontally, tried both ways. I am pressing as hard as I can and can't get the charger go any further inside and get the second click.

    I have seen YouTube videos people plug in the cable effortless with one or two fingers.

  • Kayodias
    Kayodias Member Posts: 4 New User

    I am so frustrated, i will return this stupid laptop, it may be great when it's running, but why make something so complicated to even power it up.

  • Can you send a picture of the connector and let me know your laptop model?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Kayodias
    Kayodias Member Posts: 4 New User

    I have just bought a brand new laptop

    acer nitro 5 an515-58

    I am not able to take picture now, i am not home

  • Kayodias
    Kayodias Member Posts: 4 New User

    This is the exact model


    Acer Nitro 5 AN515-58-725A Gaming Laptop | Intel Core i7-12700H | NVIDIA GeForce RTX 3060 Laptop GPU | 15.6" FHD 144Hz 3ms IPS Display | 16GB DDR4 | 512GB Gen 4 SSD | Killer Wi-Fi 6 | RGB Keyboard

  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)