Laptop shuts down when not plugged in - Acer aspire e5-475-31nv

Clarkey88
Clarkey88 Member Posts: 8

Tinkerer

edited September 2021 in Aspire Laptops
Hi, probably been asked before, but my laptop shuts down/cuts off suddenly at random times when just on battery use (fine when plugged in to charger) not straight away usually any where between 30% and 50% charge. What can I try to fix it ? Will a full factory reset fix it, as I'm looking to do this any way as it was my partners laptop and she upgraded. Thanks in advance 

//Edited the content to add model name.​

Answers

  • @Clarkey88

    Let us try the basic steps first..

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug  the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and - sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you dont find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug  the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed,  flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt ) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.   Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It  will go to bios. Press f9  once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

     

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  


    Try windows x 
    go to device manager 
    expand Battery
    right click on all the items below battery - uninstall 
    Restart the computer 


    It should work fine.. 



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  • Clarkey88
    Clarkey88 Member Posts: 8

    Tinkerer

    Thank you for this detailed reply, I will try this soon when finished work.
    Thanks again 
  • Clarkey88
    Clarkey88 Member Posts: 8

    Tinkerer

    @Clarkey88

    Let us try the basic steps first..

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug  the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and - sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you dont find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug  the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed,  flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt ) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.   Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It  will go to bios. Press f9  once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

     

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  


    Try windows x 
    go to device manager 
    expand Battery
    right click on all the items below battery - uninstall 
    Restart the computer 


    It should work fine.. 



    Unfortunately tried all these and it has happened again. I do not get the shut down screen, it just suddenly cuts off.

    Any further ideas ?

    Thanks 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Clarkey88,

    May I know the full model name of your unit.

  • Clarkey88
    Clarkey88 Member Posts: 8

    Tinkerer

    Acer aspire e5-475-31nv
  • Clarkey88
    Clarkey88 Member Posts: 8

    Tinkerer

    Completed a full factory reset, still problem persists. Think might be faulty battery ? 
  • Easwar
    Easwar Member Posts: 6,727 Guru
  • Clarkey88
    Clarkey88 Member Posts: 8

    Tinkerer

    Tried a different battery.
    All I got was "plugged in" and as soon as unplugged power AC it turned off.
    Tried various resolutions online, to no avail.
    Plugged old battery back in and now the same with this 🤦‍♂️old battery would charge and stay on for a little before shut down. 
    Please help before throw it out of the window and buy a whole new laptop.
    Thanks
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Clarkey88,

    It looks like hardware issue. Contact acer tech support.