Throttlestop - predator helios 300 PH315-53-527E

BigGoosey
BigGoosey Member Posts: 9

Tinkerer

edited September 2021 in Predator Laptops
Hello everyone!,


I'm here again to seek help so i'm using throttlestop to undervolt my laptop and it was going fine for the past weeks and suddenly today
The undervolt settings is not applying my temp is goong high from 91 degrees and its not showing that its lock please help what could be wrong


I5-10300
Rtx 3060
16gb ram
Predator helios 300

//Edited the content to add model name.

Answers

  • What is the exact model? Example PH315-52-58VH.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • BigGoosey
    BigGoosey Member Posts: 9

    Tinkerer

    What is the exact model? Example PH315-52-58VH.
    Hello heres the model predator helios 300 PH315-53-527E 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited September 2021
    @BigGoosey any recent windows/bios updates that might had disabled TS from working since it was working fine also you could need a clean/repaste TS doesnt do anything if its not properly cleaned/repasted with a good thermal paste like kryonaut or similar you can try to remove TS completely and battery shutdown battery powerdrain and bios setup defaults after install TS again and apply the conf good luck :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • unclewebb
    unclewebb Member Posts: 29 Enthusiast WiFi Icon
    edited September 2021
    It sounds like you installed an update that has locked CPU voltage control. This is common. Open the FIVR window. Does it say Locked?
    New thermal paste or reinstalling ThrottleStop is not going to solve this problem. The CPU voltage control register has been Locked. 


    Post a screenshot of the FIVR window. The monitoring table in the top right corner shows if an undervolt is being applied or not. 
  • BigGoosey
    BigGoosey Member Posts: 9

    Tinkerer

    edited September 2021
    xapim said:
    @BigGoosey any recent windows/bios updates that might had disabled TS from working since it was working fine also you could need a clean/repaste TS doesnt do anything if its not properly cleaned/repasted with a good thermal paste like kryonaut or similar you can try to remove TS completely and battery shutdown battery powerdrain and bios setup defaults after install TS again and apply the conf good luck :)
    Hello yes i did a windows update but i checked that my BIOS version is 2.02 version and i searched that volting should be active in this version and what should i check on the bios setup? I just checked the version but i dont know what is supposed to be on or off to start undervolting and okay i will try to get it repasted 
  • BigGoosey
    BigGoosey Member Posts: 9

    Tinkerer

    unclewebb said:
    It sounds like you installed an update that has locked CPU voltage control. This is common. Open the FIVR window. Does it say Locked?
    New thermal paste or reinstalling ThrottleStop is not going to solve this problem. The CPU voltage control register has been Locked. 


    Post a screenshot of the FIVR window. The monitoring table in the top right corner shows if an undervolt is being applied or not. 
    hello it's not locked and i can see that the undervolt is working but not really doing anything on the temparature 

  • unclewebb
    unclewebb Member Posts: 29 Enthusiast WiFi Icon
    The undervolt is working so you need to clean out your laptop and replace the thermal paste. Use a good paste like Noctua NT-H2 or something that will last a long time at high temperatures. 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    As i said  above clean/repaste and optimize your windows :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • BigGoosey
    BigGoosey Member Posts: 9

    Tinkerer

    Hello Everyone so i opened the laptop and its actually pretty clean there a listtle dust but not much i did brush the fans and i didnt repaste i tried to open it again and suddenly the undervolting is now working my temp now is around 60-70 degrees again 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    @BigGoosey certainly some windows bug :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • BigGoosey
    BigGoosey Member Posts: 9

    Tinkerer

    xapim said:
    @BigGoosey certainly some windows bug :)
    Does that mean that my laptop is just fine or should i get it to the shop to have it check?
  • @xapimacer recently released 2.04 bios for the ph315-53 model. Does this version of bios block undervolting?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited September 2021
    @egydiocoelho could be blocking yes as acer seems to be blocking undervolting in recent bios updates i dunno why as this does make it way worse when it comes to try to get temps down and if this is the case its really a shame because it means repasting will be the only solution forward for those who are able to do it without voiding the warranty all others suffering from the same will have to send their units back to acer to get them repasted with stock paste


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited September 2021
    BigGoosey said:
    xapim said:
    @BigGoosey certainly some windows bug :)
    Does that mean that my laptop is just fine or should i get it to the shop to have it check?
    I would say its fine if its back to normal was just a bug somewhere and since you got it working somehow accept your own answer as solved :) 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/