swift 114-32 crash often

Dhanit
Dhanit Member Posts: 2 New User
edited August 2021 in Swift and Spin Series
swift 114-32 crash often.
Can change new one?
I used to send my notebook to fix but still crash.

Because covid pandamic I cannot to send to service center.

Pls., advise




Answers

  • billsey
    billsey ACE Posts: 34,912 Trailblazer
    You have provided too little information for us to be much help. There have been a lot of different SF114-32 models. What processor does yours have? How much memory is installed? What type and size of drive (eMMC, SSD, HDD, 128GB, 2TB, etc.)? What OS and version are you running? What else is installed? What are you typically doing when the crash happens?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Dhanit
    Dhanit Member Posts: 2 New User
    SSD have problem. I'll claim at transcend distributor in Thailand. Beware of Acer Warranty "Acer Service Center said Notebook have 2 years warranty including SSD even though SSD Manufacturer still have worldwide warranty for 5 years" that why I claim directly to Distributor. 

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Dhanit,

    Reset this PC and keep my files
    1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
    2. You will get a blue screen. Choose the option troubleshoot. 

    3 Ways to Reset Acer Laptop to Factory Settings without Password

    3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. 

    4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
    5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
    6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
    7. Follow the process until it completes.
    8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.​

  • billsey
    billsey ACE Posts: 34,912 Trailblazer
    Transcend is correct, they have different warranties for OEM drives than they have for retail purchase drives. Part of the extra money you pay when buying retail is for the extended warranty. The warranty on your drive is by Acer and is matched to the rest of the unit.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.