Acer aspire E5-773-579L won't turn on

Hi!
I know this is a really general question, but if anyone could help that would be amazing

My laptop Acer aspire E5-773-579L all of a sudden (I used it yesterday, and today it just-) WONT turn on
The blue light at the bottom/front of the laptop shows up, but no other lights.
I have tried unplugging the laptop, holding the power button for 30 seconds and plugging it back in
I have tried removing the battery (the blue light completely dissapears when I do this, even when it's plugged into an outlet)
The laptop does not make any noise/movement at all when I click the power on button, so I don't think it's a display issue
Any help would be amazing, if I can't fix my laptop I'm going to lose a lot of very valuable stuff

//Edited the content to add model name.

Comments

Easwar

Hi @Amberklaptophelp,

Try to do power drain,

1. Shutdown the unit.
2. Unplug the cables connected to the unit.
3. At bottom of the unit there will be a small tiny pin hole with a battery symbol close to it. Take a pin or a paper clip insert into it you feels like pressing a button hold it for 20-30 seconds.

Amberklaptophelp

Easwar said:

Hi @Amberklaptophelp,

Try to do power drain,

1. Shutdown the unit.
2. Unplug the cables connected to the unit.
3. At bottom of the unit there will be a small tiny pin hole with a battery symbol close to it. Take a pin or a paper clip insert into it you feels like pressing a button hold it for 20-30 seconds.

This didn't work

Easwar

Hi @Amberklaptophelp,

It looks like hardware issue. Contact acer tech support,

https://www.acer.com/ac/en/GB/content/service-contact

OR book the unit for repair service,

http://customercare.acer-euro.com/customerselfservice/CaseBooking.aspx?CID=UK&LID=ENG&OP=1

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