NitroSense not working rather showing file not found

Jayesh7Akhare
Jayesh7Akhare Member Posts: 2 New User
I bought this laptop last year but after few months NitroSense stopped working it shows the file was not found. When I went through its file directory the windows apps folder was hidden and was not able to access it please do help admins.

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,673 Pathfinder
    You can try to reinstall Nitrosense from the Acer support site.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Jayesh7Akhare,

    Try to uninstall and reinstall the app.
  • Jayesh7Akhare
    Jayesh7Akhare Member Posts: 2 New User
    AnhEZ28 said:
    You can try to reinstall Nitrosense from the Acer support site.
    Easwar said:
    Hi @Jayesh7Akhare,

    Try to uninstall and reinstall the app.
    Tried but still not working.

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Jayesh7Akhare,

    Reset this PC and keep my files
    1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
    2. You will get a blue screen. Choose the option troubleshoot. 

    3 Ways to Reset Acer Laptop to Factory Settings without Password​​

    3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. 
    4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
    5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
    6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
    7. Follow the process until it completes.
    8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.​

  • Erick-Acer_Retired
    Erick-Acer_Retired Member Posts: 503 Seasoned Practitioner WiFi Icon
    Jayesh7Akhare
    Could you please tell me modern name of unit