How to reinstall DTS Sound and DTS:x Ultra - Nitro 5 AN515-44-R8HN

vinni_dca · September 2021

IT IS A TUTORIAL

I reinstalled my windows and dts was gone. no internet tutorials were working, so I solved it myself.

it has many steps, but I'll leave it very detailed so there's no mistake. it's a simple process.

1. go to acer website and install realtek audio driver (don't delete the folder later, you will need it)

2. after installation go back to the acer website and install the zip files: DTS Utility (DTS Console) and DTS Utility (Sound) and extract

3. open DTS Sound and run "Setup_APP", then open DTS Console and run "Setup_APP" as well, and restart your computer. Now DTS Sound Unbound is installed and licensed, and by right clicking on volume you can see DTS in spatial sound, but still can't access the DTS:x Ultra application

4. In the DTS Sound folder, install all APPX files (such as net framework). if the computer indicates that a more current version is already installed, cancel and use the most current version. The file "d9e40f5ee2e34ae4bf727c73a546640d" will not be installed, it is already the DTS:x Ultra, but it will say that a driver is missing (error 0x80073cfd), let's install it now. (don't close this folder yet)

5. In the Realtek folder go to Win64>ThirdParty and click on "Install_DTSAPO4x_Acer_DTSX_Ultra". Try installing the file "d9e40f5ee2e34ae4bf727c73a546640d" from the DPS Sound folder. If installing, it may open that DTS:x Ultra is working. If not, as was my case, go to step 6

6. Still in the Realtek folder (in ThirdParty), there are several DTS(...) folders, enter them one by one. on each one (not all) you will have a single INF file (a white paper with a gear underneath). On these INF files, right click and then click install. Wait for the completion message before installing the next one. There are folders that will have APPX files, DO NOT install them again. There is another folder that has several folders named "acer" DON'T touch them, just install the INF file below.

7. Now we have installed the driver that showed the error. Go back in the DTS Sound folder and install the APPX file called "d9e40f5ee2e34ae4bf727c73a546640d". The DTS:x Ultra application will be installed. Restart the computer. Okay, just use it.

//Edited the content to add model name.

Easwar · September 2021

Hi @vinni_dca,

May I know the full model name of your unit.

vinni_dca · September 2021

Easwar said:

Hi @vinni_dca,

May I know the full model name of your unit.

Sure, is a Acer Nitro 5 AN515-44-R8HN with a AMD Ryzen 7 4800h and GTX 1650 Ti

Rajivkar · October 2021

Hello.. I had to go through the same thing. But when i try to install the APPX files, i get an error message saying "App installation failed with error message: Windows cannot install package Microsoft.NET.Native.Framework.2.2 because the package requires architecture ARM, but this computer has architecture x64. (0x80073d10)". Is there a way to fix it?

Otoyase · January 2022

@vinni_dca thank you.

I spent more than a week looking for how to solve this on my recently formatted computer, it worked perfectly.

Se0help · February 2022

Yes, yes, vinni_dca thank you so match. Acer Nitro 5 AN515-44 Win11. It's done

LuisTapia0131 · May 2023

ORIGINAL

Hola, probe tu método en una Acer nitro AN515-58, cambia un poco el nombre de carpetas, pero funciono a la perfección ya que mi computadora se escuchaba muy bajo el altavoz, guardare tu hilo por si lo ocupo nuevamente.

TRANSLATED

Hello, I tried your method on an Acer nitro AN515-58, it changes the folder names a little, but it worked perfectly since my computer could be heard very low in the speaker, I will save your thread in case I use it again.

[Translated using Google]

ecanuse2 · February 2024

@

vinni_dca

i didn't find DTS Utility (DTS Console) and DTS Utility (Sound) file in acer website

cany anyone help me please

Joe9844 · February 2024

If your computer model comes with DTS, then just install your realtek audio driver using the installer (setup.exe). It will then automatically "buy" the DTS app for you.

Just as it will "buy" the Realtek Audio Console app for you automatically. It will "buy" the DTS app automatically for you. No need to install DTS app separately.