Helios 300 PH315-53 with a default of wallpaper of Aorus?

Yusukei
Yusukei Member Posts: 8

Tinkerer
edited September 2021 in Predator Laptops
Why does my acer has a default wallpaper of Aorus? Is this a factory defect?
Also my 3d Mark result of my graphic card is only 9899 while the ones I saw in youtube are above 10 200

Thread was edited to add model name to the title




Best Answer

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited September 2021 Answer ✓
    @Yusukei the issue is the warranty only covers faulty hardware (not damaged by the user) if all hardware is working after they test it they will not replace anything if its not performing as expected thats because of the gpu/cpu manufacturer as i said there are better yelds and worse ones same hardware might perform completely different from one device to the other for ex the purity of the gold the more pure it is the better quality same happens with hardware better batches worse batches 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited September 2021
    @Yusukeifirst of all it should have the acer stock wall paper if wasnt changed before i would check with who sold it to you as it might had been used before  and if youre really bothered with the wallpaper try a stock recovery clean install ALT+F10 on boot (assuming youre recovery partition still there and intact) and clean install everything (make sure you backup anything u need first also the 3d mark scores are relative how do u know if the scores you have seen the dgou wasnt overclocked with msi ab also even the same exact dgpu will behave differently same happens with the cpus the other issue is we cannot guess which hardware u have as u havent even posted the full model number of your device :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Yusukei
    Yusukei Member Posts: 8

    Tinkerer
    edited September 2021
    xapim said:
    @Yusukeifirst of all it should have the acer stock wall paper if wasnt changed before i would check with who sold it to you as it might had been used before  and if youre really bothered with the wallpaper try a stock recovery clean install ALT+F10 on boot (assuming youre recovery partition still there and intact) and clean install everything (make sure you backup anything u need first also the 3d mark scores are relative how do u know if the scores you have seen the dgou wasnt overclocked with msi ab also even the same exact dgpu will behave differently same happens with the cpus the other issue is we cannot guess which hardware u have as u havent even posted the full model number of your device :)
    I've seen the package opened infront of me and my serial number works in the drivers and manuals.
    I got a Predator PH315-53 model. I was thinking if it might be a factory defect. It was not overclocked either i checked it already in 3d mark and MSi Afterburner. It only had a different gpu score compared to the same model I watched in the youtube that has a Planet9 Stock wallpaper. Their gpu has a 10 200 score while I have 9 928 score in turbo mode and maxed battery performance.

  • Yusukei
    Yusukei Member Posts: 8

    Tinkerer
    Yusukei said:
    xapim said:
    @Yusukeifirst of all it should have the acer stock wall paper if wasnt changed before i would check with who sold it to you as it might had been used before  and if youre really bothered with the wallpaper try a stock recovery clean install ALT+F10 on boot (assuming youre recovery partition still there and intact) and clean install everything (make sure you backup anything u need first also the 3d mark scores are relative how do u know if the scores you have seen the dgou wasnt overclocked with msi ab also even the same exact dgpu will behave differently same happens with the cpus the other issue is we cannot guess which hardware u have as u havent even posted the full model number of your device :)
    I've seen the package opened infront of me and my serial number works in the drivers and manuals.
    I got a Predator PH315-53 model. I was thinking if it might be a factory defect. It was not overclocked either i checked it already in 3d mark and MSi Afterburner. It only had a different gpu score compared to the same model I watched in the youtube that has a Planet9 Stock wallpaper. Their gpu has a 10 200 score while I have 9 928 score in turbo mode and maxed battery performance.

    Btw the complete model number is Acer Predator Helios 300 PH315-53-76WP
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Yusukei said:
    xapim said:
    @Yusukeifirst of all it should have the acer stock wall paper if wasnt changed before i would check with who sold it to you as it might had been used before  and if youre really bothered with the wallpaper try a stock recovery clean install ALT+F10 on boot (assuming youre recovery partition still there and intact) and clean install everything (make sure you backup anything u need first also the 3d mark scores are relative how do u know if the scores you have seen the dgou wasnt overclocked with msi ab also even the same exact dgpu will behave differently same happens with the cpus the other issue is we cannot guess which hardware u have as u havent even posted the full model number of your device :)
    I've seen the package opened infront of me and my serial number works in the drivers and manuals.
    I got a Predator PH315-53 model. I was thinking if it might be a factory defect. It was not overclocked either i checked it already in 3d mark and MSi Afterburner. It only had a different gpu score compared to the same model I watched in the youtube that has a Planet9 Stock wallpaper. Their gpu has a 10 200 score while I have 9 928 score in turbo mode and maxed battery performance.

    Its indeed really weird that the aorus wallpaper it built in so i havent got a clue about this one regarding the dgpu its as i said even it its exactly the same myght not perform the same way same happens to the cpus all depends on the wafer quality from they were made with that depends on the manufacturer for ex tsmc etc the yeld quality arent the same even in the same batch 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Yusukei
    Yusukei Member Posts: 8

    Tinkerer
    xapim said:
    Yusukei said:
    xapim said:
    @Yusukeifirst of all it should have the acer stock wall paper if wasnt changed before i would check with who sold it to you as it might had been used before  and if youre really bothered with the wallpaper try a stock recovery clean install ALT+F10 on boot (assuming youre recovery partition still there and intact) and clean install everything (make sure you backup anything u need first also the 3d mark scores are relative how do u know if the scores you have seen the dgou wasnt overclocked with msi ab also even the same exact dgpu will behave differently same happens with the cpus the other issue is we cannot guess which hardware u have as u havent even posted the full model number of your device :)
    I've seen the package opened infront of me and my serial number works in the drivers and manuals.
    I got a Predator PH315-53 model. I was thinking if it might be a factory defect. It was not overclocked either i checked it already in 3d mark and MSi Afterburner. It only had a different gpu score compared to the same model I watched in the youtube that has a Planet9 Stock wallpaper. Their gpu has a 10 200 score while I have 9 928 score in turbo mode and maxed battery performance.

    Its indeed really weird that the aorus wallpaper it built in so i havent got a clue about this one regarding the dgpu its as i said even it its exactly the same myght not perform the same way same happens to the cpus all depends on the wafer quality from they were made with that depends on the manufacturer for ex tsmc etc the yeld quality arent the same even in the same batch 
    Since my gpu is not performing well like the other models with the same specs. Can I request a warrenty placement on the local store where I bought it? I'm afraid that this specific model is actually throttling and limiting the gpu power. I already tried updating drivers and configuring Nvidia Control Panel and Battery Options seems like the specific problem.
  • Yusukei
    Yusukei Member Posts: 8

    Tinkerer
    Yusukei said:
    xapim said:
    Yusukei said:
    xapim said:
    @Yusukeifirst of all it should have the acer stock wall paper if wasnt changed before i would check with who sold it to you as it might had been used before  and if youre really bothered with the wallpaper try a stock recovery clean install ALT+F10 on boot (assuming youre recovery partition still there and intact) and clean install everything (make sure you backup anything u need first also the 3d mark scores are relative how do u know if the scores you have seen the dgou wasnt overclocked with msi ab also even the same exact dgpu will behave differently same happens with the cpus the other issue is we cannot guess which hardware u have as u havent even posted the full model number of your device :)
    I've seen the package opened infront of me and my serial number works in the drivers and manuals.
    I got a Predator PH315-53 model. I was thinking if it might be a factory defect. It was not overclocked either i checked it already in 3d mark and MSi Afterburner. It only had a different gpu score compared to the same model I watched in the youtube that has a Planet9 Stock wallpaper. Their gpu has a 10 200 score while I have 9 928 score in turbo mode and maxed battery performance.

    Its indeed really weird that the aorus wallpaper it built in so i havent got a clue about this one regarding the dgpu its as i said even it its exactly the same myght not perform the same way same happens to the cpus all depends on the wafer quality from they were made with that depends on the manufacturer for ex tsmc etc the yeld quality arent the same even in the same batch 
    Since my gpu is not performing well like the other models with the same specs. Can I request a warrenty placement on the local store where I bought it? I'm afraid that this specific model is actually throttling and limiting the gpu power. I already tried updating drivers and configuring Nvidia Control Panel and Battery Options seems like the specific problem.
    Replacement*
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited September 2021 Answer ✓
    @Yusukei the issue is the warranty only covers faulty hardware (not damaged by the user) if all hardware is working after they test it they will not replace anything if its not performing as expected thats because of the gpu/cpu manufacturer as i said there are better yelds and worse ones same hardware might perform completely different from one device to the other for ex the purity of the gold the more pure it is the better quality same happens with hardware better batches worse batches 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Yusukei
    Yusukei Member Posts: 8

    Tinkerer
    edited September 2021
    xapim Thank you for being so helpful and giving me information!

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Yusukei said:
    xapim Thank you for being so helpful and giving me information!

    youre welcome if you feel i answered your questions please feel free to accept the answer(s) that helped so everyone else with similar issues would be able to find it quickly :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    This firmware improves video card performance.
    Now, about wallpaper from another manufacturer, it's very strange. Did you buy a new or refurbished laptop? Does the alt+f10 command work?



    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Yusukei
    Yusukei Member Posts: 8

    Tinkerer
    edited September 2021
    egydiocoelho said:
    This firmware improves video card performance.
    Now, about wallpaper from another manufacturer, it's very strange. Did you buy a new or refurbished laptop? Does the alt+f10 command work?



    i dont know, but the seller said they only replace defective products and told me to go to the acer service center for diagnostics.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    OK! but I think you have a deadline to exchange the laptop via RMA, correct?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited September 2021
    @Yusukei some sellers/shops have like 7/14 days return/replace policy but regarding the warranty its as i previously said if everything is working they wont do anything to it as the manufacturers work exactly the same way they will only replace/fix anything if its damaged/not working but u can try good luck :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Yusukei69
    Yusukei69 Member Posts: 22 Networker
    edited September 2021
    Hey guys I'm back! (Cant open my previous acc) just found the unit is original and the system was not, It has gigabyte logo and gigabyte adress lol. It seems like it is an old model masked with fake system information. That is why my rtx 3070 dosent match benchmarks online. I consulted to the acer service center and we are going to refund tomorrow. Btw we bought it from PC Central Ph not in the Acer store itself. Thanks for the help guys!

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