Low volume audio Nitro 5, DTS X Ultra app doesn't install gives error when its run.

ukHeather
ukHeather Member Posts: 16 Troubleshooter
edited December 2023 in Nitro Gaming
I have a new Nitro 5.  
Installed all drivers etc but the sound is really low.

I should say I am ex IT so I have high tech knowledge and tried everything I can.
I am trying to find if anyone had the same and sorted it.

No audio enhancements or anything reducing audio in any setting.

I can be on 100% volume through speakers and not hear much. Headphones isn't as bad.

I have the DTS ultra all installed but the DTS X Ultra app doesn't install as it is a command that gives an error when you run it.
I found a link to it in the store but that doesn't install as that gives an error. If you search the store, it isn't there anyway.

The audio that is low is all sounds so it isn't a DTS issue directly.

Latest drivers, windows update etc all fine.
[Edited the thread to add issue detail]

Best Answer

  • ukHeather
    ukHeather Member Posts: 16 Troubleshooter
    Answer ✓
    I figured it!

    Basically it was messed up when windows update installed the driver.

    Uninstall the realtek driver and install the realtek one from the main site and it installs the other things you need. You don't even need the DTS audio driver as it installs that with the realtek one for the Acer Nitro 5.

    It is an older driver than the windows update so you have to uninstall that one first.

Answers

  • ukHeather
    ukHeather Member Posts: 16 Troubleshooter
    Answer ✓
    I figured it!

    Basically it was messed up when windows update installed the driver.

    Uninstall the realtek driver and install the realtek one from the main site and it installs the other things you need. You don't even need the DTS audio driver as it installs that with the realtek one for the Acer Nitro 5.

    It is an older driver than the windows update so you have to uninstall that one first.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi ukHeather,

    Good to know thanks for your information. It will be useful for many people. ​
  • ibeuler
    ibeuler Member Posts: 1 New User

    hello, can you provide links for windows 11 i cant find

This discussion has been closed.