acer nitro 5 an515-54 shutdown suddenly

edielon
edielon Member Posts: 32 Enthusiast WiFi Icon
I was playing CoD warzone when suddenly something popped-up, I couldn't see what it was but I think its acer optimization tool. Then my screen completely went black and my laptop shutdown. I tried to start it but the power button is not working. But when I try to press any other keys, the keyboard lits up and then it goes to starting screen ( Diagnosing screen) then it shutsdown again and then I hear a tick sound. Please help me guys :(

P.S: battery is fully charged and I'm always connected to AC.

Answers

  • Is your laptop under warranty? Try resetting the battery: turn off the laptop, unplug the power adapter, press the power button for thirty seconds, and leave the laptop off for thirty minutes.

    If the issue still occurs, try disassembling the laptop and disconnecting the keyboard:
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • edielon
    edielon Member Posts: 32 Enthusiast WiFi Icon
    Is your laptop under warranty? Try resetting the battery: turn off the laptop, unplug the power adapter, press the power button for thirty seconds, and leave the laptop off for thirty minutes.

    If the issue still occurs, try disassembling the laptop and disconnecting the keyboard:
    I've done all this but it still not working
  • Is your laptop under warranty? 
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • edielon
    edielon Member Posts: 32 Enthusiast WiFi Icon
    Is your laptop under warranty? 
    It expired about a month ago
  • When you hold down several keys and then press the power button, does the laptop turn on?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • edielon
    edielon Member Posts: 32 Enthusiast WiFi Icon
    Nope, if I press any key in the keyboard except the power button, it turns on for a second then goes off again
  • Jason_Bourne
    Jason_Bourne Member Posts: 113 Skilled Fixer WiFi Icon
    edielon said:
    Weirdest issue I've ever seen
  • edielon
    edielon Member Posts: 32 Enthusiast WiFi Icon
    edielon said:
    Weirdest issue I've ever seen
    Yep, and it just occurred suddenly
  • Jason_Bourne
    Jason_Bourne Member Posts: 113 Skilled Fixer WiFi Icon
    edielon said:
    edielon said:
    Weirdest issue I've ever seen
    Yep, and it just occurred suddenly
    What's the storage device you have, HDD or SSD?
  • edielon
    edielon Member Posts: 32 Enthusiast WiFi Icon
    edielon said:
    edielon said:
    Weirdest issue I've ever seen
    Yep, and it just occurred suddenly
    What's the storage device you have, HDD or SSD?
    My OS is on ssd and I have a hdd also
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)