Predator Helios 300 LAPTOP RESTART AFTER SHUTDOWN

iEng4ge
iEng4ge Member Posts: 4 New User
edited December 2023 in Predator Laptops
I bought the Acer Predator Helios 300 back I  September 2019. Whenever I shutdown my laptop using nor.al controls, the laptop shuts down and just as it shuts down, it reboots itself. I have had no luck fixing this issue. The only workaround is by pressing and holding the power button until I force shutdown, then its stays off. Any resolution for this type of issue?

[Edited the thread to add model name to the title]

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Answers

  • Blues
    Blues Member Posts: 61 Devotee WiFi Icon
    iEng4ge said:
    I bought the Acer Predator Helios 300 back I  September 2019. Whenever I shutdown my laptop using nor.al controls, the laptop shuts down and just as it shuts down, it reboots itself. I have had no luck fixing this issue. The only workaround is by pressing and holding the power button until I force shutdown, then its stays off. Any resolution for this type of issue?
    What is the latest windows update in your device. If your device is not updated then please update it and check the result.
    If my comment gives you a solution then please hit on "Yes"
    If you like or agree to my comment then please hit "Like"
  • iEng4ge
    iEng4ge Member Posts: 4 New User
    Yes, I have latest updates. It's been like this since day one.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited March 2020 Answer ✓
    iEng4ge well if it has been like this since day one its probably a windows bug you can try to disable fastboot/check your power option if anything was changed you can also try a bios setup defaults and see if any of these fixes it if not i suggest you to create a acer stock recovery usb drive via care center for safe keeping and backup whatever you need and perform a stock recovery clean install this procedure would completely wipe your drive and install it to the stock out of the box and will certainly fix any OS software issues 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • iEng4ge
    iEng4ge Member Posts: 4 New User
    Thank you. That's far too complicated for me though.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    iEng4ge just follow the links that i posted above :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • iEng4ge
    iEng4ge Member Posts: 4 New User
    So, the Fast Boot was not selected. The problem was, in power option, you have to select what you want the power button to do when you press it. Which I did and now it stays off. Thank you for your help.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    iEng4ge said:
    So, the Fast Boot was not selected. The problem was, in power option, you have to select what you want the power button to do when you press it. Which I did and now it stays off. Thank you for your help.
    Youre welcome glad u got it sorted :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Philips_Smith
    Philips_Smith Member Posts: 4 New User
    Check and follow these steps:
    1. Press the Windows key and the R key to open the Run search box.
    2. Type in control, click on OK.
    3. Select Power options. in the upper left portion select Choose what the power buttons do. Then click on Change settings that are currently unavailable.
    4. Under Shutdown settings remove the check for the box to Fast turn on fast startup (Recommended).
    5. Click on Save changes.

    If this will not solve it, next will be below:
    1. Press Win+R, type in regedit and hit Enter to open the Registry Editor.
    2. Go to HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control > SessionManager > Power.
    3. Set the value of HiberbootEnabled to 0.

    Lastly, do this:
    1. Go into my computer right click properties
    then get into device manager.
    2. Under network, adapters find your driver right click and make sure that under power management tab you unclick let device start-up computer.

    Otherwise disabling the Windows automatic updates.

    I believe that these steps will help you solve this issue you have.
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