Predator Helios 300 G3-572-73FYF switching in quick succession between charging and not charging

RyzaBeats
RyzaBeats Member Posts: 3 New User
edited August 2021 in Predator Laptops
As the title states, my predator is currently facing a charging issue. It is annoying to have it switch from charging to not charging every minute or so because that really disrupts my work or gaming time. After switching to not charging, it goes back to charging after 2 or so seconds. It seems as though it charges fine under 90% with no charge toggling, I have tried a handful of solutions like re-installing battery manager, unplugging battery and cleaning the metal connecter, reverted to older version of windows update, resetting battery with the battery button and so on. I am starting to think it may be a battery issue since I have had this laptop for 3 years+ now, or it could be an outlet problem because it seems like my laptop charges just fine when I'm on my school campus, though I haven't tried charging for a long period on campus. I have tried other outlets in my house but all end up with the same charge toggling at 90% or more. I am currently on the fence to buy a new battery but if I were to buy a new battery, I don't know where I would purchase a replacement battery. If anyone has any trustworthy suppliers, please let me know.

Thread was edited to add model name to the title


Answers

  • RyzaBeats
    RyzaBeats Member Posts: 3 New User
    Update: It seems that it doesn't matter if it is above 90% or not, it still switches from charging and not charging.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2021
    @RyzaBeats check your battery wear with hwinfo or battery bar pro if more than 20/25% consider replacing it as the cells wont hold the designed capacity anymore also bare in mind the battery will trickle change when under 95% on heavy usage as the battery main purpose its to aid the adapter with ore power when this one cant provide enough to the cpu/dgpu also check your adapter voltage with a voltmeter to see if its not faulty or even the cable and port on the mobo and please state the exact model number for me and everyone else be able to look for part numbers if needed to replace something good luck :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • RyzaBeats
    RyzaBeats Member Posts: 3 New User
    @xapim My model number is G3-572-72YF, my laptop is out of warranty so I'm asking around to see if there's any help. Thank you for giving me things to test. I have used hwinfo and my battery wear is 17%, which seems to be barely under the 20/25% mark. The trickle charge that you mention, it isn't even on heavy load as I am typing this, light browsing or even being idle, the problem still persists. I tried removing the battery and plugging in the AC charger and turned my laptop on. The laptop boots fine so maybe the charger is fine, I don't have a voltmeter to test if I have a faulty AC adapter or not. I have tried looking around for parts but I don't see anything that supports my model.

    If you can manage to find spare parts for my model number, please let me know. Both battery replacement and AC adaptor.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    RyzaBeats said:
    @xapim My model number is G3-572-72YF, my laptop is out of warranty so I'm asking around to see if there's any help. Thank you for giving me things to test. I have used hwinfo and my battery wear is 17%, which seems to be barely under the 20/25% mark. The trickle charge that you mention, it isn't even on heavy load as I am typing this, light browsing or even being idle, the problem still persists. I tried removing the battery and plugging in the AC charger and turned my laptop on. The laptop boots fine so maybe the charger is fine, I don't have a voltmeter to test if I have a faulty AC adapter or not. I have tried looking around for parts but I don't see anything that supports my model.

    If you can manage to find spare parts for my model number, please let me know. Both battery replacement and AC adaptor.

    RyzaBeats here u have the part numbers:





    Regarding the adapter 135w for 1050ti/180w for 1060


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/