Black screen with white lines nitro 5

Miggy01
Miggy01 Member Posts: 5 New User
edited August 2021 in Nitro Gaming
Hello I need your help! While I’m using my acer nitro 5 (2021) suddenly it the display turns black and after I restart it the display stays the same but it comes with white lines? My laptop is 1 1/2 month old only? What is the reason why this is happening?

Thread was edited to add model name to the title


Answers

  • Erick-Acer_Retired
    Erick-Acer_Retired Member Posts: 503 Seasoned Practitioner WiFi Icon
    Hi @Miggy01
    ch​eck if there is a pin 📌hole at the bottom of the unit. Put a small pin inside and press and hold the pin for 30sec.  If there is no pin hole then press the power button for 12sec. Remember to remove your charger when you do that.
  • Miggy01
    Miggy01 Member Posts: 5 New User
    Ok i’ll try this. But i really want to know why this is happening and how to prevent it happening in the future?
  • Miggy01
    Miggy01 Member Posts: 5 New User
    There is no pin hole at the bottom and after pressing the power button for 12 times its still the same. 
  • Miggy01
    Miggy01 Member Posts: 5 New User
    here it is now.