Acer Nitro 5 AN515-52 webcam might be broken?

SubZeroNexii
SubZeroNexii Member Posts: 3 New User
Acer Laptop part number: NH.Q3LEX.008

I have changed the following things in my laptop:
-added NVME 500gb SSD
-added 1TB sata HDD
-swapped 8gb of ram 2133 to 16gb of ram 2666
-changed the original display (lg IPS 60hz 1080p) to a better one (innolux TN 120hz 1080p)

After these modifcations my webcam stopped working as far as I know (I don't remember exactly if the webcam worked when i bought the laptop but I think I remember ckecking it)

Symptomps:
-open up any application that uses the webcam
-webcam LED turns on
-the application recieved no video feed from the camera at all

I have to mention that I tired the webcam on a few different operating systems and they all had the same probem (windows 10, windows 11, mac OS big sur, Arch linux)

Here are the Device manager screenshots aswell:

If I have to buy a new camera can anyone tell me the model number or where I can buy it from?

thanks

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,439 Pathfinder
    You can try to reseat the display cable that goes into the motherboard. The cable that goes to the webcam module.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • SubZeroNexii
    SubZeroNexii Member Posts: 3 New User
    AnhEZ28 said:
    You can try to reseat the display cable that goes into the motherboard. The cable that goes to the webcam module.

    I did try reseating the display cable aswell as the webcam cable. They are both on the same cable.

    Oh and the stereo mics from the camera work regardless if the camera doesn't.