Swift SF314-59 Can anyone please help me with my screen freeze issue?

Harsh595
Harsh595 Member Posts: 5

Tinkerer

edited August 2021 in Swift and Spin Series
While playing Youtube videos lower half of my screen keeps freezing and the upper half keeps playing. I just bought the laptop 2 days ago, so haven't tested it a lot. Rest I guess works fine. Someone, please help me. My university classes are starting next week 

Thread was edited to add model name to the title


Answers

  • Amed
    Amed Member Posts: 4 New User
    Maybe install new drivers? The new update of windows causes really much bsods and freezes.
  • Harsh595
    Harsh595 Member Posts: 5

    Tinkerer

    Can you please tell me how and which drivers do I need to install?

  • billsey
    billsey ACE Posts: 34,912 Trailblazer
    Windows update should do them for you.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Harsh595,

    May I know the full model name of your unit.

  • Harsh595
    Harsh595 Member Posts: 5

    Tinkerer

    Heyy Easwar,

    The model name is Swift SF314-59.
    Also, I installed new drivers, and it worked at the beginning but it has started freezing again.

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Easwar,

    Try to do power drain,

    1. Shutdown the unit.
    2. Unplug the cables connected to the unit.
    3. At bottom of the unit there will be a small tiny pin hole with a battery symbol close to it. Take a pin or a paper clip insert into it you feels like pressing a button hold it for 20-30 seconds.