Why does my Acer Spin 5 SP513-52N-58E1 not work without the battery plugged in?

BlueberryPie
BlueberryPie Member Posts: 12 New User
edited August 2021 in Swift and Spin Series
So my Acer laptop has been a bit weird recently. About a year ago the peformance dramatically dropped and only just went back to normal a few weeks ago. But when the performance went up, the laptop would turn off if it isn't plugged in and did weird stuff like the 255% available thing. I've troubleshooted for hours and found nothing that has worked so far. Does anyone know what's happening?

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    what is the exact model? example sf315-52-58vh. have you checked battery wear with the hwinfo64 program?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
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  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi BlueberryPie,

    # Try to update the battery driver

    1. Hold windows key and hit letter X.
    2. Choose the device manager option.
    3. Go with the option battery.
    4. Under the title battery.

    5. Right click on that option ----> Update all driver under the title battery.
    6. Choose "search automatically". 

    Check this T/S and post the result. ​
  • BlueberryPie
    BlueberryPie Member Posts: 12 New User
    The model for my acer laptop is SP513-52N-58E1, and I have already tried to update the battery driver.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    First, try uninstalling the battery and ac adapter drivers from the device manager. Then restart windows and check if the problem still occurs.

    acer also released a bios version that updates the keyboard battery controller:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi BlueberryPie,

    Try to do power drain,

    1. Turn OFF the unit.
    2. Unplug the charger. 
    3. At the bottom there will be a tiny pin hole with battery sign close to it take a pin or paper clip and insert into it hold that button for 20-30 seconds. Then turn ON the unit and check.

  • BlueberryPie
    BlueberryPie Member Posts: 12 New User
    i tried those and it didn't work. My laptop frequently experiences 255% available when plugged in, it goes from 100% to 0% in a matter of minutes (plugged in) while im gaming, and sometimes it comes up with a file explorer tab showing "your battery is very low".
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Can you check battery wear with hwinfo64 program?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Easwar
    Easwar Member Posts: 6,727 Guru

    Hi BlueberryPie,


    It looks like hardware issue. Contact acer tech support,

    https://www.acer.com/ac/en/NZ/content/service-contact

  • BlueberryPie
    BlueberryPie Member Posts: 12 New User
    Hi egydiocoelho,


    I haven't used the hwinfo64 program and have generated a battery report via command prompt.

    I will probably contact acer or my local laptop retailer.


  • billsey
    billsey ACE Posts: 34,219 Trailblazer
    Often Windows can get corrupted data as to battery life, especially when the battery itself is confused. Do the full battery reset process (Easwar's suggestion, plus a 15-30 minute wait after the reset press, then plug in and wait for full battery indication before turning it on). Once that is complete the battery itself will have default values in it's internal tables. Then do a Windows recalibration. Fire up the laptop and disconnect the charger. Allow it to run on battery until it shuts down due to low battery level (typically at 3-10%, depending on your settings). Plug the charger back in and wait for a full battery indication before turning it on. Two or three cycles through that usually gets the battery percentage to show correctly and you can redo the battery report.
    Let us know how it works out...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • BlueberryPie
    BlueberryPie Member Posts: 12 New User
    billsey said:
    Often Windows can get corrupted data as to battery life, especially when the battery itself is confused. Do the full battery reset process (Easwar's suggestion, plus a 15-30 minute wait after the reset press, then plug in and wait for full battery indication before turning it on). Once that is complete the battery itself will have default values in it's internal tables. Then do a Windows recalibration. Fire up the laptop and disconnect the charger. Allow it to run on battery until it shuts down due to low battery level (typically at 3-10%, depending on your settings). Plug the charger back in and wait for a full battery indication before turning it on. Two or three cycles through that usually gets the battery percentage to show correctly and you can redo the battery report.
    Let us know how it works out...
    Thanks for the comment billsey. I'm trying it right now and going to repeat the cycle a couple times.
  • BlueberryPie
    BlueberryPie Member Posts: 12 New User
    billsey said:
    Often Windows can get corrupted data as to battery life, especially when the battery itself is confused. Do the full battery reset process (Easwar's suggestion, plus a 15-30 minute wait after the reset press, then plug in and wait for full battery indication before turning it on). Once that is complete the battery itself will have default values in it's internal tables. Then do a Windows recalibration. Fire up the laptop and disconnect the charger. Allow it to run on battery until it shuts down due to low battery level (typically at 3-10%, depending on your settings). Plug the charger back in and wait for a full battery indication before turning it on. Two or three cycles through that usually gets the battery percentage to show correctly and you can redo the battery report.
    Let us know how it works out...
    I'm not 100% sure but I think that it turned off at around 20-30%. Is that normal?
  • BlueberryPie
    BlueberryPie Member Posts: 12 New User
    I did the cycle 2 times and this is the outcome.
  • BlueberryPie
    BlueberryPie Member Posts: 12 New User
    edited August 2021
    Now this is happening and my laptop wont charge at all. The orange light occasionally flashes orange and when I turn it off there is no orange light with the ac adapter plugged in.


  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Doing some calculations, it looks like your battery has lost 50% of its capacity. Is your laptop still under warranty? What is the bios version? I ask this, because KBC is referring to the battery controller, see:
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • BlueberryPie
    BlueberryPie Member Posts: 12 New User
    I understand that my laptop has lost 50% of its capacity, but i don't understand why my laptop is like this. My laptop's warranty has expired now, I think the BIOS is up to date. Here is a photo below.
  • BlueberryPie
    BlueberryPie Member Posts: 12 New User
    I'm trying to update the bios but this happened. I cannot charge my laptop as it is stuck on 1%.


  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Your laptop already has the latest bios version. In that case, I suggest you change the laptop battery.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billsey
    billsey ACE Posts: 34,219 Trailblazer
    Yes, everything is looking like the battery has failed. The Acer part number for the battery is: KT.00305.007.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi BlueberryPie,

    It looks like hardware issue. Contact acer tech support,

    https://www.acer.com/ac/en/NZ/content/service-contact

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