laptop webcam not showing in device manager..CAMERA not working too..acer nitro 5 AN515-44

LSK
LSK Member Posts: 51 Enthusiast WiFi Icon
I recently bought this laptop(acer nitro 5 AN515-44). And Camera is not working which is very important to me since i am a student.Camera is not showing in device manager too..
Please help me...I tried the solutions mention in this community but on of them helped..please help me...with this issue

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,454 Trailblazer
    Hi,
    I would suggest you backup your system to an external HDD and familiarise with the recovery procedure to be on the safe side, give this a try and let us know:Fix We can't find your camera-Error code 0xA00F4244(0xC00D36D5) in Windows 10 - YouTube
  • LSK
    LSK Member Posts: 51 Enthusiast WiFi Icon
    @brummyfan2 it did not worked for mw
  • Try resetting the battery: turn off the laptop, disconnect the power adapter, press the power button for thirty seconds and leave the laptop off for thirty minutes.
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  • LSK
    LSK Member Posts: 51 Enthusiast WiFi Icon
    @egydiocoelho it didnt work too...i am still having the problem...i dont see camera or imagine devices in device manager too
  • brummyfan2
    brummyfan2 ACE Posts: 28,454 Trailblazer
    LSK said:
    @egydiocoelho it didnt work too...i am still having the problem...i dont see camera or imagine devices in device manager too
    I would also suggest you check the eDP cable connection to the camera, it may have become loose.
  • LSK
    LSK Member Posts: 51 Enthusiast WiFi Icon
    @brummyfan2 i got this laptop yesterday..how is it possible
  • brummyfan2
    brummyfan2 ACE Posts: 28,454 Trailblazer
    LSK said:
    @brummyfan2 i got this laptop yesterday..how is it possible
    Hi,
    Give the solution by @Swemra_ in this thread a try:Camera is not working Model No. Nitro AN515-54 — Acer Community
  • v1n4y
    v1n4y Member Posts: 1 New User
    I had also same problem with my acer nitro 5 an515-44 series .when i open camera , camera was showing same warning . I do some research and came to know that it uses tech-front cam 1YHJZZZ000A. But I was not sure so I opened my laptop bazzel and see my laptop is using screen:B156HAN02.1 AU Optonics and camera: 1YHJZZZ000A . I searched everywhere on internet I was not able to find out about DRIVERS for this cam.
    Then I came to know that ACER use CHIPSET DRIVER for camera driver also. I also update that but nothing happens . Even in my DEVICE DRIVERS I was not able to find my CAM or any IMAGING DEVICE. I click on HIDE option now i was able to find CAM here.
    but it is not working still.

    so I just RECONNECT my CAM cable to camera and it is working now. Maybe connection was lose in my case . you can also try that.

    Summary :
    1) open laptop bazzel.
    2) Reconnect wire .
    3) check camera ( if it work now ).
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi v1n4y,

    Good to know thanks for your information. It will be useful for many people. ​