Continuing Problem with RTX 2070 Super CArd becoming undetected

Zolokhan said:

I have been daling with this for like almost two weeks. Predator Triton 500 laptop.

At first the screen went black and i had to reset the battery (seems like a common problem with Triton owners)

Now when a game glitches and crashes to desktop the graphics card becomes undetected.  Actually ... the system still tells be it is there but the Predator sense does not register its temperature and every game runs with no graphics card (5 FPS) So i know it is not detected but device manager still says its there.  

If i restart then it is completely gone and appears nowhere. 

I reset the battery and it is back to being detected .  

It is not a heat problem (my heat is like 140 F or lower) 

It does not matter if the game is very intense since it happens durimg moments 60+ FPS when the system is not taxed.  It happens completely randomly. 

It does not happen with League of Legens but it does happen in Seven Days to Die so it does have something to do with 3D processing or more demanding games.  But It works fine in moments when the system is under great pressure and i have like 20 FPS.  

I have used a DDU to remove the drivers (NVIDIA and Intel) and i have re-installed the most current drivers. 

THe only thing I have not done is re-install windows. I do nto think this will work.  

I read on this community that people suspect the new 2060. 2070, 2080 cards are just glitchy and a better driver is needed from NVIDIA. 

Thank you for any help.

Yes this is a very unfortunate thing as and especially the stand alone cards which are so expensive tend to go wrong when out of warranty and like you say “2060. 2070, 2080 cards are just glitchy” as its very evident by the many desktop cards that are in for repairs with “Not being Detected and/or with No Power problems or both. This is not only the case with the NVIDIA 20 series cards but it’s also the same with the 30 series and even the high end 30 series cards like the RTX 3080’s and even the RTX 3090’s cards that are USD $2250 plus.

Try going to the NVIDIA Control Panel > Manage 3D settings > Global Settings > Preferred graphics processor and change that to the “High performance NVIDIA processor and/or do an individual setting for the appropriate game(s) (which you can find settings on the web for and from people that have used these personal settings) or chose the setting of “High performance NVIDIA processor” for those games by going to the “Program Settings” and try and see if that works?  

Otherwise and if your laptop is still under warranty send it to Acer so they can fix this problem but if its not, then consult Acer and ask them what the solution(s) are, as this is a GPU chip problem that your RTX 2070 GPU is either faulty and or its on its way out and you need to replace your motherboard. Good luck and hope this helps you out.

Zolokhan said:

OK i found it .... BIOS Version/DATE  = Insyde Corp. V1.10, 12/28/2020

Zolokhan said:

I installed a new game (Zero-K) and it completely did not work .. told me my graphics card drivers were out od date ... made my graphics card invisible again until a battery restart and for some reason PredatorSense is not working.   PredatorSense starts up with the little graphic then nothing ... when i click it i get a windows blue spinning and then nothing ... nothing.  

I uninstalled predator sense ... reinstalled it .. and still nothing.  So .... wtf. lol