PREDATOR 315-52 (2019 MODEL) horizontal lines in display and camera problem

DennyChellappa
DennyChellappa Member Posts: 9

Tinkerer

One fine day I had horizontal line in my screen on top. Slowly I got lines on the bottom too. And after some days I encountered a problem in camera too. If I move the lid it gets disconnected. Help me in diagnosing whether it's display problem or a cable problem.

Answers

  • Batareika007
    Batareika007 Member Posts: 106 Skilled Fixer WiFi Icon

    can you show us pictures of the issue ?

    it's sounds like cable problem.
  • DennyChellappa
    DennyChellappa Member Posts: 9

    Tinkerer



    Above images are for horizontal lines.
    I couldn't find images for the camera problem because for now it's working. It still gets disconnected and connected if I move the screen.
    I do remember the error message that is,
    "We can't find your camera 0xA00F4244 error".
    When this happens I can't find the camera driver in device manager"
  • DennyChellappa
    DennyChellappa Member Posts: 9

    Tinkerer

    Can you also tell me whether the camera output to the body goes along with the display output?
    Because my camera is kinda loosely connected
  • This model has an easy disassembly. Start by removing the screws from the lower case and then just pull the arrows up carefully:

    Then disconnect the lithium battery and the edp cable to the motherboard and display:


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  • DennyChellappa
    DennyChellappa Member Posts: 9

    Tinkerer

    This model has an easy disassembly. Start by removing the screws from the lower case and then just pull the arrows up carefully:

    Then disconnect the lithium battery and the edp cable to the motherboard and display:


    can you also tell me from where camera input from the display goes to the board just like the edp cable for the display. I want it because my camera is having some loose connection
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi DennyChellappa,

    Are you getting the same issue on BIOS page.
  • DennyChellappa
    DennyChellappa Member Posts: 9

    Tinkerer

    Easwar said:
    Hi DennyChellappa,

    Are you getting the same issue on BIOS page.
    Yes I have the same issue there. I saw on my TV with HDMI and I didn't get any lines there. Please kindly enlighten me whether loose camera or wire comes along with the EDP display cable cause both of the devices are not working properly
  • This model has an easy disassembly. Start by removing the screws from the lower case and then just pull the arrows up carefully:

    Then disconnect the lithium battery and the edp cable to the motherboard and display:


    can you also tell me from where camera input from the display goes to the board just like the edp cable for the display. I want it because my camera is having some loose connection
    Chech this photo:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • ajax97
    ajax97 Member Posts: 63 Enthusiast WiFi Icon
    edited August 2021
    I have similar issue with my PH315-52 (New unit). Initially, My camera used to disconnect/connect while moving the lid, now it has completely stopped working. It is not available in device manager and camera app shows NoCameraAttached error. I tried disconnecting and reconnecting the edp cable many times but the issue still persists

    My old unit also had the same problem and I took it to the Acer service center last year and they short-circuited the motherboard while dealing with the edp cable.
    I am afraid to take it to service again.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,311 Trailblazer
    edited August 2021
    ajax97 said:
    I have similar issue with my PH315-52 (New unit). Initially, My camera used to disconnect/connect while moving the lid, now it has completely stopped working. It is not available in device manager and camera app shows NoCameraAttached error. I tried disconnecting and reconnecting the edp cable many times but the issue still persists

    My old unit also had the same problem and I took it to the Acer service center last year and they short-circuited the motherboard while dealing with the edp cable.
    I am afraid to take it to service again.
    Can you still exchange the laptop for RMA?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • DennyChellappa
    DennyChellappa Member Posts: 9

    Tinkerer

    ajax97 said:
    I have similar issue with my PH315-52 (New unit). Initially, My camera used to disconnect/connect while moving the lid, now it has completely stopped working. It is not available in device manager and camera app shows NoCameraAttached error. I tried disconnecting and reconnecting the edp cable many times but the issue still persists

    My old unit also had the same problem and I took it to the Acer service center last year and they short-circuited the motherboard while dealing with the edp cable.
    I am afraid to take it to service again.
    Can you tell me whether changing the display would help to solve this problem or which is needed to be changed?
  • Easwar
    Easwar Member Posts: 6,727 Guru

    Hi DennyChellappa,


    Yes, It looks like hardware issue. Contact acer tech support,

    https://www.acer.com/ac/en/IN/content/service-contact


    OR book the unit for repair service,

    https://customercare.acer-apac.com/CustomerSelfService/CaseBooking.aspx?CID=IN&LID=ENG

  • ajax97
    ajax97 Member Posts: 63 Enthusiast WiFi Icon
    ajax97 said:
    I have similar issue with my PH315-52 (New unit). Initially, My camera used to disconnect/connect while moving the lid, now it has completely stopped working. It is not available in device manager and camera app shows NoCameraAttached error. I tried disconnecting and reconnecting the edp cable many times but the issue still persists

    My old unit also had the same problem and I took it to the Acer service center last year and they short-circuited the motherboard while dealing with the edp cable.
    I am afraid to take it to service again.
    Can you still exchange the laptop for RMA?
    My current unit is the exchanged one I got from Acer last year. But with time this one is also having the same issue.
    I think the only solution is to replace the edp wiring. While repasting the laptop I saw part of it near the left hinge was torn. 
  • ajax97
    ajax97 Member Posts: 63 Enthusiast WiFi Icon
    ajax97 said:
    I have similar issue with my PH315-52 (New unit). Initially, My camera used to disconnect/connect while moving the lid, now it has completely stopped working. It is not available in device manager and camera app shows NoCameraAttached error. I tried disconnecting and reconnecting the edp cable many times but the issue still persists

    My old unit also had the same problem and I took it to the Acer service center last year and they short-circuited the motherboard while dealing with the edp cable.
    I am afraid to take it to service again.
    Can you tell me whether changing the display would help to solve this problem or which is needed to be changed?
    I think issue is with the EDP cable having webcam and lcd junction. Replacing it would help
  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    Probably pinching in the hinge
    - Hotel Hero