My email keeps asking me to add accounts - Aspire 5 A515-46

Gary33919
Gary33919 Member Posts: 7 New User
edited August 2021 in Aspire Laptops
My email keeps asking me to add  accounts which are already there but blurrred out. Won't move on.
Although there's a place to click "go to email", it won't work 

​//Edited the content to add model name.

Answers

  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    It might help to reveal---
    (1) What ACER model you have (for example, A515-54? E5-432? ES1-116? AN517-44?)
    (2) What email app you're using (outlook? firefox? edge? thunderbird?)
    (3) What email provider you're using (gmail? juno? yahoo? Your own isp email service?)

    Jack E/NJ

  • Gary33919
    Gary33919 Member Posts: 7 New User
    Aspire 5 A515-46.  Using Microsoft Mail.  Gmail.
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Click this link. Post screenshot if possble.

    Jack E/NJ

  • Gary33919
    Gary33919 Member Posts: 7 New User
    The link took me to my inbox.  If I close my inbox and click on mail icon, the problem persists.  How do I make your link default?
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Right click on your mail icon. What do you see? Post screenshot if possible.

    Jack E/NJ

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Gary33919,

    Did you try to uninstall and reinstall the application.
  • Gary33919
    Gary33919 Member Posts: 7 New User
    I uninstalled Mail in order to reinstall it.  Now it won't let me download and install.  It says "you own it."
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    >>>The link took me to my inbox.  If I close my inbox and click on mail icon, the problem persists.  How do I make your link default?>>>

    Please. Right click on your mail icon. What do you see? Post screenshot if possible.

    Jack E/NJ

  • Gary33919
    Gary33919 Member Posts: 7 New User
    I don't have a mail icon at the moment.  I uninstalled mail.  When I tried to reinstall it from the store, it said i owned the app and wouldn't install it.
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    What internet browser are you using?

    Jack E/NJ

  • Gary33919
    Gary33919 Member Posts: 7 New User
    Microsoft Edge
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Can you sign into microsoft mail by clicking on this link?

    Can you sign into gmail by clicking on this link?

    Jack E/NJ

  • Gary33919
    Gary33919 Member Posts: 7 New User
    I got Mail back and made it default again, but the mail isn't appearing in it.  BTW, thank you for your help and patience.
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    >>>but the mail isn't appearing in it. >>>

    Can you sign into microsoft mail by clicking on this link?

    Can you sign into gmail by clicking on this link?

    Jack E/NJ