Thread was edited to add model name to the title
Reset this PC and keep my files1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.2. You will get a blue screen. Choose the option troubleshoot.
3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. Recovery - 254. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.7. Follow the process until it completes.8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.
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