Monitor suddenly turns off - can fix? - KA272

t8769
t8769 Member Posts: 23 Troubleshooter
edited July 2021 in Monitors
Suddenly, the monitor will go black, then 1 second come back. Perhaps this happens when my fridge starts, not sure
It happens occasionally, a few times a day. 
Any ideas on how to fix this?

Thank you

​//Edited the content to add model name.

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    @t8769

    Since it happens when your fridge starts..   I am suspecting issue might be with the power outlet, surge protector or cables.  

    Try to use the monitor from a different power outlet on a different room.  Try to bypass the surge protector and check.  Try to connect the cable directly to power outlet.    Try to use an alternative cable and check.   

    Try windows x 
    go to device manager 
    expand display adapter
    right click on display driver - uninstall 
    Restart the computer 

    It should work fine.. 

    If it is still not working 
    Uninstall the display adapter from device manager 
    Dont restart the computer. 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers 
    Install the display driver 


    It should work fine.. 

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  • Also inform the exact model of the monitor. Example XV270U BMIIPRX 
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  • t8769
    t8769 Member Posts: 23 Troubleshooter
    Thanks, I'll try this. 

    KA272 monitor 
  • t8769
    t8769 Member Posts: 23 Troubleshooter
    I think that worked

    thanks
  • t8769
    t8769 Member Posts: 23 Troubleshooter
    It started again! 
    When the fridge starts, the screen goes off. 
    I tried uninstalling the driver, but that didn't work
    Tried downloading the driver from this site, but cannot find any way to install it.
    There is no Install option in the downloaded driver folder.
    Can anyone help?

    Thanks



    KA272|Part Number: MM.TJ0EE.001


  • Does the same issue occur when connecting the monitor to another grounded electrical outlet?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi t8769,

    Monitor self test,

    1. Power OFF the unit.
    2. Unplug all the cables.
    3. Press and hold the power button for 30 seconds.
    4. Turn ON the unit and check.
  • billsey
    billsey ACE Posts: 34,215 Trailblazer
    edited July 2021
    If it's tied to the fridge starting it has to be the power. The condensers on a refrigerator pulls quite a bit of juice when it starts up. You need to move the power to an outlet that's not on the same circuit or add a UPS between the monitor and wall plug. I'd suggest the UPS route if possible since that would also protect the computer itself as well as the monitor.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • t8769
    t8769 Member Posts: 23 Troubleshooter
    edited July 2021
    Thanks for the assistance, the power check didn't show anything, I'm going to return this, never had this problems in 15 years, so i think its a faulty monitor.

    I can't move to another circuit, and no other monitor has had this problem.


    Thank you