my laptop C720 it keeps on turning off

slavall1
slavall1 Member Posts: 15 Troubleshooter
edited June 2021 in Chromebooks
I'm having a security issue with my laptop  it keeps on turning off by its self remotely I would like to know what free apps I can download to clean out my laptop

Thread was edited to add model name to the title


Answers

  • slavall1
    slavall1 Member Posts: 15 Troubleshooter
    my laptop is a C720 laptop
  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    It's unlikely to be a security issue, it's more likely that the fan is getting clogged enough to cause the CPU to overheat, shutting it down.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Callistemon
    Callistemon Member Posts: 106 Skilled Fixer WiFi Icon
    This model frequently has swollen or defective batteries and should have been recalled. It is more likely to be a battery or cooling issue than a security issue. Even if your HDD or SSD is filled with junk files, the extra power draw would be minimal and certainly not enough to cause it to overheat and shut down.
  • slavall1
    slavall1 Member Posts: 15 Troubleshooter
     Than how to fix this problem I need to know. to fix it
    Than how to fix this problem