Predator Sense PH317-53 not working W10 Pro Update 21H1

groppo91
groppo91 Member Posts: 3 New User
edited June 2021 in Predator Laptops
Hi, I have noticed predator sense stop working on W10 Pro Update 21H1 for my laptop PH317-53. Tried the usual uninstall everything check services etc. Also some cmd commands [posted as a fix in past but every time I reinstall the predator sense for my laptop "PredatorSense_Acer_3.00.3136_W10x64" it will load the logo indicating starting then never display the app any ideas?

Best Answer

Answers

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    Anything in the event log when you load it? check under start -> event viewer -> windows logs , then it may be under application or system
  • Honey3
    Honey3 Member Posts: 3 New User
    Sorry, I do not have any idea/solution for you, but I can confirm that predator sense stopped working also on W10 Home 21H1 on PH317-53. (+ also Acer Care Center won't start)

    In my case, the app did not open at all OR only splash screen was shown for a few seconds.
    I tried to re-install the app but the installer was getting constantly stuck at certain point and the installation never finished.
    I tried to remove some last window updates from June (as predator sense was working for me a few weeks ago) which fixed some errors* in event log but the app still won't open/start.
    I "can" open the app, if I install/re-install the app from .appxbundle (download_predator_sense_zip_file\PredatorSenseUWP\some_guid.appxbundle) but the app crashes and e.g. custom lighting does not work (fields are disabled/greyed out), so you can't call it a fix. So, I updated my windows again and now, I am waiting and hoping that MS will issue some new fix soon.


    *Errors from event log:

    PredatorSense:

    Application: DeployTool.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.UnauthorizedAccessException
       at System.IO.__Error.WinIOError(Int32, System.String)
       at System.IO.Directory.InternalCreateDirectory(System.String, System.String, System.Object, Boolean)
       at System.IO.Directory.InternalCreateDirectoryHelper(System.String, Boolean)
       at Assistance_Tool.Assistance_Tool.Main(System.String[])
      
    Faulting application name: DeployTool.exe, version: 1.0.3.0, time stamp: 0x5525ef66
    Faulting module name: KERNELBASE.dll, version: 10.0.19041.1023, time stamp: 0x924f9cdb
    Exception code: 0xe0434352
    Fault offset: 0x0000000000034b89
    Faulting process ID: 0x1ccc
    Faulting application start time: 0x01d765d3a0cd536b
    Faulting application path: C:\Program Files\Acer\PredatorSense Service\DeployTool.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report ID: 1d7818e2-917e-4d14-97c4-3e2d59fda7f8
    Faulting package full name:
    Faulting package-relative application ID:

    CareCenter:

    Faulting application name: UpgradeTool.exe, version: 2.0.3.0, time stamp: 0x5ba359a8
    Faulting module name: KERNELBASE.dll, version: 10.0.19041.1023, time stamp: 0x924f9cdb
    Exception code: 0xe0434352
    Fault offset: 0x0000000000034b89
    Faulting process ID: 0x33c4
    Faulting application start time: 0x01d765d3ab64d86e
    Faulting application path: C:\ProgramData\OEM\UpgradeTool\CareCenter_v4\UpgradeTool.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report ID: 03e45a84-f545-483c-a6a7-998d8dfd4fa4
    Faulting package full name:
    Faulting package-relative application ID:

    Application: UpgradeTool.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.UnauthorizedAccessException
       at System.IO.__Error.WinIOError(Int32, System.String)
       at System.IO.Directory.SetCurrentDirectory(System.String)
       at QAUpdateEx.Program.Main(System.String[])

    Service cannot be started. System.NullReferenceException: Object reference not set to an instance of an object.
       at IronCity.Core.Server.CoreServer.Start()
       at XtuService.XtuService1.OnStart(String[] args)
       at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)



  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    Thanks for those thats both a huge help :) looking at the log it looks like its trying to write "something somewhere" but failing, my guess is the new windows update has removed access to a temp location based on the "Exception Info: System.UnauthorizedAccessException" but as its not being handled its hard to say :(

    I will try to replicate it in a VM this week as I am currently Predator-less , may take a few days though! Feel free to give me a prod if I go silent and dont reply :)
  • groppo91
    groppo91 Member Posts: 3 New User
    Leostat said:
    Thanks for those thats both a huge help :) looking at the log it looks like its trying to write "something somewhere" but failing, my guess is the new windows update has removed access to a temp location based on the "Exception Info: System.UnauthorizedAccessException" but as its not being handled its hard to say :(

    I will try to replicate it in a VM this week as I am currently Predator-less , may take a few days though! Feel free to give me a prod if I go silent and dont reply :)
    Hi I am not sure if this helps but my errors in event viewer that appeared when trying to run predator sense are all of these - if you need any more details please let me know
  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    Answer ✓
    Someone has reported that there is an updated version on the acer support site, does it work for yourself?
    https://community.acer.com/en/discussion/comment/1024601/#Comment_1024601

  • groppo91
    groppo91 Member Posts: 3 New User
    Leostat said:
    Someone has reported that there is an updated version on the acer support site, does it work for yourself?
    https://community.acer.com/en/discussion/comment/1024601/#Comment_1024601

    Hi Thank you so much I just installed 

    Predator Sense_Acer_3.00.3146_20200825(For 2020 gaming projects)_W10x64.zip

    and everything is working. This is the second time predator sense failed after a windows update for me surprised acer do not roll out fixes sooner.