Billsey, I have read many comments you have posted and you seem knowledgeable about this product. So let me ask. My Acer was purchased in 2016, it has no lights, and no weep hole to insert a reset prod. The computer has at times actually responded to the power button. So overnight I plugged in the charger and the battery indicated 100% the next morning, and the screen lit up. I thought problem was solved, but in the prior days the battery drained within 30 minutes. Now the computer won't respond at all. I took it to Micro Center and they refused to work on it, because the screen is glued in. The computer is good because it is so light weight, and my wife can tote it around, so I'd like to save it. I don't have a clue how to troubleshoot it. The Acer customer service agent was polite when he told me it was too old to send in, because they don't have parts for it anymore. This is beyond my ability to understand, these parts that are peripheral aren't unique, if its the motherboard then I'll simply use it as a boat anchor, for a very small boat. But I won't ever buy another piece of equipment from this company. I think the call was extending beyond his time budget, but whatever the case, inability to at least suggest a solution is not good customer service.