Switch alpha 12 orange power button but doesn't turn on

vaplicador
vaplicador Member Posts: 7 New User
in Switch Series
Please can someone help me my laptop isn't turning on or off since yesterday. The power button is displaying an orange color. I have tried holding it down, holding the power and volume button, but nothing is working. please help me

Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi vaplicador,

    Try to do power drain,

    1. Turn OFF the unit.
    2. Unplug the charger. 
    3. At the bottom there will be a tiny pin hole with battery sign close to it take a pin or paper clip and insert into it hold that button for 20-30 seconds. Then turn ON the unit and check.​

  • vaplicador
    vaplicador Member Posts: 7 New User
    Easwar said:
    Hi vaplicador,

    Try to do power drain,

    1. Turn OFF the unit.
    2. Unplug the charger. 
    3. At the bottom there will be a tiny pin hole with battery sign close to it take a pin or paper clip and insert into it hold that button for 20-30 seconds. Then turn ON the unit and check.​

    Switch Alpha 12 sadly doesn't have pin holes that can drain the battery. How long do i have to wait for it to normally drain by itself because it has already been a day. 
  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    vaplicador

    Draining the battery works!!! Best thing is to plug up multiple devices that actively use (draw) power.

    Hit 'Like' if you find the answer helpful!  
    Click on 'Yes' if the comment answers your question!


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    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
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                                         ★★ WILLIAM - MRK ★★

  • vaplicador
    vaplicador Member Posts: 7 New User
    Acer-William said:
    vaplicador

    Draining the battery works!!! Best thing is to plug up multiple devices that actively use (draw) power.

    Hit 'Like' if you find the answer helpful!  
    Click on 'Yes' if the comment answers your question!


    I tried charging my phone through the USB-C port but it isn't charging my phone, I guess I'll just have to wait
  • vaplicador
    vaplicador Member Posts: 7 New User
    please any acer employee willing to help? please please please im begging you 
  • vaplicador
    vaplicador Member Posts: 7 New User
    why was this marked as answered. 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi vaplicador,

    Try to charge it with different charger. 
  • billsey
    billsey ACE Posts: 34,219 Trailblazer
    Does the amber light on the power button stay on when you disconnect the charger? If so press and hold power until the light goes off, then plug the power back in and try turning it on normally.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • vaplicador
    vaplicador Member Posts: 7 New User
    billsey said:
    Does the amber light on the power button stay on when you disconnect the charger? If so press and hold power until the light goes off, then plug the power back in and try turning it on normally.
    yes it stays on even though the charger is disconnected. Also your recommendation didn't work. 
  • billsey
    billsey ACE Posts: 34,219 Trailblazer
    Did the light go off after the long press?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • vaplicador
    vaplicador Member Posts: 7 New User
    no it did not go off 
  • billsey
    billsey ACE Posts: 34,219 Trailblazer
    OK, that sounds like a hardware issue. :( Either the power button isn't actually making contact when you press it or the power enable circuit on the MB isn't working.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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