Acer Screen Glitch occasionally, mosty with Outlook - Aspire 5 N20C5

RodrigoV
RodrigoV Member Posts: 2 New User
edited June 2021 in Aspire Laptops
Hello, 

I have a recently purchased Acer Aspire 5, Model N20C5. Approximately once per week, pretty sure only while using Microsoft Outlook, the screen starts glitching after scrolling the email window. It will become fuzzy, flicker on and off. If I switch to other applications, the flickering stays. Quitting outlook is not enough. Quitting outlook, setting the computer to sleep, and waking up makes the problem go away, but it will show up again next time. 

I assume this is a driver issue, some sort of incompatibility with Outlook. The version is from the Office Professional Plus 2019 release Version 1808.

Has anyone experienced this, and is there any recommended troubleshooting or update?

Thanks!

//Edited the content to add model name.

Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi RodrigoV,

    Try to uninstall and reinstall the outlook application and check.
  • RodrigoV
    RodrigoV Member Posts: 2 New User
    Easwar said:
    Hi RodrigoV,

    Try to uninstall and reinstall the outlook application and check.
    I read something about disabling display acceleration within office Apps. I just did. I'm hoping that will do the trick, but really will not know for a few days/weeks, as the error is sporadic. If not, I'll try this.

Categories