Nitro 5 AN515-55-53E5 Issue with my friend's computer.

Teodor
Teodor Member Posts: 77 Die Hard WiFi Icon
edited June 2021 in Nitro Gaming
His computer is Acer Nitro 5, the issue is it keeps bootlooping, he said he doesn't have his files backed up. Is there any solution to perform system recovery without deleting his files?

Thread was edited to add model name to the title


Best Answer

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Answer ✓
    Teodor

    Try to do a hard shutdown.    Turn on the computer.    When you see the acer logo, turn off the computer.    Please do the same steps for 5 to 6 times and then turn on the computer.   You will be getting an option - chose an option, continue, troubleshoot, use a device.     Please chose troubleshoot, reset this pc .   It will show you keep my files.     When you chose keep my files, it will remove the applications but it will not remove your personal files.. 

    Alternative method

    Turn off the computer.   Hold the alt key on the keyboard , turn on the computer and tap f10.     It will show you please wait, chose an option continue and troubleshoot.    You can remove the finger from alt key and stop tapping f10.   Please chose troubleshoot, reset this pc    It will show you keep my files.

    Turn off the computer.   Hold the alt gr or alt car  key on the right side of space bar.    Turn on the computer and tap f10 .  It will show you please wait, chose an option continue and troubleshoot.   You can remove the finger from alt gr or alt car key and stop tapping f10.   Please chose troubleshoot, reset this pc    It will show you keep my files.

    Hit 'Like' if you find the answer helpful!  
    Click on 'Yes' if the comment answers your question!


    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

Answers

  • what is the exact model? example an515-51-75kz.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Teodor
    Teodor Member Posts: 77 Die Hard WiFi Icon
    what is the exact model? example an515-51-75kz.

    AN515-55-53E5

  • Teodor
    Teodor Member Posts: 77 Die Hard WiFi Icon
    I found out that reset this pc has the keep my files option.
  • does the computer restart at the acer logo endlessly? windows starts up?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Answer ✓
    Teodor

    Try to do a hard shutdown.    Turn on the computer.    When you see the acer logo, turn off the computer.    Please do the same steps for 5 to 6 times and then turn on the computer.   You will be getting an option - chose an option, continue, troubleshoot, use a device.     Please chose troubleshoot, reset this pc .   It will show you keep my files.     When you chose keep my files, it will remove the applications but it will not remove your personal files.. 

    Alternative method

    Turn off the computer.   Hold the alt key on the keyboard , turn on the computer and tap f10.     It will show you please wait, chose an option continue and troubleshoot.    You can remove the finger from alt key and stop tapping f10.   Please chose troubleshoot, reset this pc    It will show you keep my files.

    Turn off the computer.   Hold the alt gr or alt car  key on the right side of space bar.    Turn on the computer and tap f10 .  It will show you please wait, chose an option continue and troubleshoot.   You can remove the finger from alt gr or alt car key and stop tapping f10.   Please chose troubleshoot, reset this pc    It will show you keep my files.

    Hit 'Like' if you find the answer helpful!  
    Click on 'Yes' if the comment answers your question!


    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Teodor
    Teodor Member Posts: 77 Die Hard WiFi Icon
    does the computer restart at the acer logo endlessly? windows starts up?
    It is endless until the preparing automatic repair message appear on the screen.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Teodor,

    Teodor said:
    does the computer restart at the acer logo endlessly? windows starts up?
    It is endless until the preparing automatic repair message appear on the screen.
    In that case plz go with the option remove every thing in the set.
  • Teodor
    Teodor Member Posts: 77 Die Hard WiFi Icon
    edited June 2021
    Easwar said:
    Hi Teodor,

    Teodor said:
    does the computer restart at the acer logo endlessly? windows starts up?
    It is endless until the preparing automatic repair message appear on the screen.
    In that case plz go with the option remove every thing in the set.
    Too late, Acer-William's answer worked and saved my friend's important files.