Nitro 5 AN-515-55-57YK keyboard suddenly not working

Pog1
Pog1 Member Posts: 2 New User
I’ll start off by saying I have looked for an answer for this but keep coming up short.
my son has a Nitro 5 An515-55-57YK and the keyboard isn’t working. This includes the power button so I can’t even turn it back on to try an external keyboard. 
I’ve seen tips about changing settings and powering off and resetting the battery but I can’t do any on that because there is no battery reset button and I can’t get it to power on.
Sorry if I sound like an *****, I just don’t know what to do. The 

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,678 Trailblazer
    Hi,
    You could try a battery reset, disconnect from Mains(remove AC adaptor), press Power button for 12Secs, leave the laptop to rest for 15Mins, reconnect the AC adaptor and fully charge the battery before trying to start.
  • See this information:

    However, I advise pressing the power button longer. Turn off the computer, disconnect the power adapter, press the power button for thirty seconds and leave the computer off for thirty minutes.
    If the problem still occurs, can you check the keyboard connector on the motherboard?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Pog1
    Pog1 Member Posts: 2 New User
    thank you thank you both for the advice, unfortunately with the power button being on the keyboard it isn’t working at all, so I can’t even do a reset 
  • Have you ever disassembled the laptop and tried to disconnect and reconnect the keyboard?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Pog1,

    Do yo have any external keyboard?