Microphone not working and sounds like underwater - swift 5 Swift SF514

jkortum
jkortum Member Posts: 3 New User
edited June 2021 in Swift and Spin Series
I have a swift 5 and the microphone does not work, when I try to record it just records a strange sound like under water. I have tried uninstalling and reinstalling sound but no change. 
I have checked device manager and it is saying that intel high definition audio does not have a driver installed. I cant find what driver to install

//Edited the content to add model name.

Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi jkortum,

    May I know the full model name of your unit.

  • jkortum
    jkortum Member Posts: 3 New User
    It is a Swift SF514-
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi jkortum,

    Try to do power drain,

    1. Turn OFF the unit.
    2. Unplug the charger. 
    3. At the bottom there will be a tiny pin hole with battery sign close to it take a pin or paper clip and insert into it hold that button for 20-30 seconds. Then turn ON the unit and check.​

  • jkortum
    jkortum Member Posts: 3 New User
    I have tried that but nothing.

  • cooperd
    cooperd Member Posts: 1 New User
    It's interesting it's recording anything at all, in your recording software (or Windows audio panel) does a "microphone" device show up rather than "line in"? Either way we should probably sort out that driver problem first. Go to the Acer support page and download the intel chipset and (probably realtek) audio drivers for your machine and install them, one after another in that order. Then i'd suggest you find the audio control panel that gets installed with the driver (not the Windows built-in one) and make sure any effects or noise cancelling is disabled. "Waterfall" noises are generally caused by this stuff being enabled. The program you want to be looking for should be called Realtek HD audio control panel, it could be branded with Dolby or something on your machine though as is trendy these days. There will probably be an icon in the system tray, if not check the start menu, or the Windows audio settings.