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Tinkerer
Driver Serial IO Data: 2015/11/24 Version: 1.1.253.0 Vendor: Intel Tamanho: 2.9 MB Download
Driver Touchpad Data: 2019/05/09 Version: 19.0.25.10 Vendor: Synaptics Tamanho: 631.9 KB Download
I have already tried these steps a number of times. I did try again though just in case I did something wrong... the issue remains.Easwar said:Hi Shand359,# Try to get the BIOS page.1. Turn OFF the unit.2. Press and hold the F2 key and turn on the unit.
3. You will be in setup utility page.
4. Once you got the screen release the F2 key.
5. Tap on F9 key and hit enter key without changing the option.
6. Tap on F10 key and hit enter key without changing the option.
7. Your unit will restart by itself.
Check this T/S and post the result.
Reset this PC and keep my files
1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
2. You will get a blue screen. Choose the option troubleshoot.
3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. Recovery - 25
4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
7. Follow the process until it completes.
8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.