Acer Aspire V3-574T Touchpad issue

Shand359
Shand359 Member Posts: 14

Tinkerer

edited June 2021 in Aspire Laptops
My laptop suffered a windows issue and i had to reinstall windows. Now I cant get the touchpad gestures to work. I have tried both Basic and Advanced options within the BIOS, I have tried the drivers from the website that are meant to be for the hardware in my laptop, i have even googled the issue and tried the recommended drivers that for some reason were from Lenovo.... NONE of the replied or options I have seen have worked. I must point out that the touchpad IS working to move the mouse icon but the advanced gestures like Scroll and Minimise for example just do not work.... I lost my recovery partition ages go just after my warranty ran out so even that is not an option. I have contemplated buying a recovery USB from ACER also but I know it works because it was working fine before the reinstall.... i just cant remember what i did to get it working.....

Can someone PLEASE help me with this because I need my scroll gesture back....
«1

Answers

  • Do these options appear?

    firmware touchpad synaptics: Improve touchpad performance Data: 2016/07/06 Version: 1.17 Vendor: Synaptics Tamanho: 1.3 MB Download
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Shand359
    Shand359 Member Posts: 14

    Tinkerer

    This is all I have on the Touchpad settings screen..... The download for the Synapticas firmware doesnt work as it says there is no driver installed for Synaptics devices......


  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    edited May 2021
    Are there any drivers with problems in the device manager? Install this drivers:

    Driver Serial IO Data: 2015/11/24 Version: 1.1.253.0 Vendor: Intel Tamanho: 2.9 MB Download

    Driver Touchpad Data: 2019/05/09 Version: 19.0.25.10 Vendor: Synaptics Tamanho: 631.9 KB Download

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Shand359
    Shand359 Member Posts: 14

    Tinkerer

    edited May 2021
    I have installed both of the drivers that you listed however when i go into the Device manager to select the required driver the Synaptic option is not showing... there are no items with any issues either...

    I feel like there is an issue with the drivers being installed into Windows 10 for some reason... They just seem to be installing too quickly but not changing anything....
  • Check if there is a driver for the touchpad, in the OPTIONAL UPDATES OF WINDOWS UPDATE.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Shand359
    Shand359 Member Posts: 14

    Tinkerer

    nothing for the touchpad but there are a few others that i might try as well.......
  • Shand359
    Shand359 Member Posts: 14

    Tinkerer

    I dont understand why there is not a driver i can install that gets the touchpad to work as its meant to.... there should not need to be a set order of installing things to get them to work..... 
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Shand359
    Shand359 Member Posts: 14

    Tinkerer

    I have installed this driver that you posted.... it installs the same as any other synaptics driver from Acer.... however when i go into the device manager and attempt to choose the driver, there is NO option to select a synaptics device... there are NO synaptics drivers to choose from....
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Shand359,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​
  • Shand359
    Shand359 Member Posts: 14

    Tinkerer

    Easwar said:
    Hi Shand359,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​
    I have already tried these steps a number of times. I did try again though just in case I did something wrong... the issue remains. 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Shand359,

    Try to restore the unit. 
  • Shand359
    Shand359 Member Posts: 14

    Tinkerer

    I am unable to restore the unit as there was a HDD failure some time ago out of warranty. The restore partition has been lost. The problem has appeared as I have recently re-installed windows 10 and the ACER drivers supplied from the website appear not to work...

  • Shand359
    Shand359 Member Posts: 14

    Tinkerer

    IF I was to buy the restore USB, would it set up Windows 10 with all the working drivers?

    I am VERY reluctant to buy this as I know it does work, I just can’t get it to work. The drivers obviously have to be installed in the correct order but nobody seems to know what order they need to be done in....
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Shand359,

    If you can't restore just reset it. 

    Reset this PC and keep my files
    1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
    2. You will get a blue screen. Choose the option troubleshoot. 





    3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. Recovery - 25
    4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
    5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
    6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
    7. Follow the process until it completes.
    8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.

  • Shand359
    Shand359 Member Posts: 14

    Tinkerer

    I have tried this also but the issue remains with the drivers and their correct install order etc. I have the touchpad working in BASIC mode as a mouse but it doesnt work in Advanced mode 
  • With the touchpad in advanced mode, send a screenshot from the device manager.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Shand359
    Shand359 Member Posts: 14

    Tinkerer

    This is a screenshot of the Device Manager.....

  • Shand359
    Shand359 Member Posts: 14

    Tinkerer

    This issue is driving me crazy..... It looks like everything is installed and running but the touchpad still does not work.....

  • Try disconnecting and reconnecting the touchpad:
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)